The Enhancing of Chinese Brand Global Customer Experiences Through Global Communication Solutions

Cross-border e-commerce sellers who are committed to the branding, digitalization, and globalization of Chinese enterprises have already possessed prospective awareness and have deployed overseas customer communication solutions in advance that enhance their brands’ global customer experience. Callnovo Contact Center – a global operation team for customer service outsourcing solutions – is dedicated to bringing high added-value […]

Utilizing CRM and Toll-Free Numbers can Encourage 5-Star Amazon Feedback Ratings and Improve Customer Reviews for Cross-Border Sellers

An inconspicuous headline related to Amazon has caused many cross-border sellers to pay serious attention, as well as dominating the news headlines of major e-commerce platforms. “Policy Update: Effective December 3, Amazon prohibits sellers from using languages or emails that incentivize positive reviews or feedback!” Even stated, “Amazon has restricted seller communication with customers, making […]