Level 1 tech support is the first point of contact for a service request, via telephone, email, ticket or live chat. Callnovo’s global technical support call center solution can pre-qualify and troubleshoot your customers’ problems/issues 24hours and 7 days. With Callnovo level 1 tech support service, majority of your end-customers/end-users now have access to technical support without using your organization’s expensive level 2 and 3 technical support resource. Make it simple, level 1 technical support helps your organization drastically reduce payroll expenses for in-house Level 2 and 3 technical support representatives.
Level 1 technical support can filters help desk calls and provides basic support and software or hardware troubleshooting, such as password resets, clearing browser cache, providing basic product installation or trouble-shooting information, ticket routing and escalation to Level 2 and Level 3 support. Callnovo level 1 tech support team can also escalate to IT applications support or call for outside vendor maintenance (Level 4), as needed. Callnovo level 1 technical support team gathers and analyzes information about your customer/user’s issue and determines the best way to resolve their problem. Our level 1 tech support service can also provide support for identified Level 2 and Level 3 issues where solutions have already been documented.
Callnovo past experiences in tech support call center outsourcing
Cloud-based Software Tech Support, Application Tech Support, Trouble Ticket Management, VoIP System Support, IPTV System Support, Smart Device Tech support, ISO and Android App Support, Small Electronics Tech Support, Appliance Tech Support, Server Monitoring, Security Monitoring and Tech Support.
Benefits of outsourcing call center technical support services to Callnovo
Experienced and trained technical helpdesk representatives
Call center technical helpdesk services on a 24x7x365 days basis
Flexible pricing methodology and pricing models
Service on demand. Scale up or scale down at any time
Streamlined business processes
Save on time, effort and resources
Callnovo offers tech support in the following languages:
Chinese( Mandarin, Cantonese) tech support
English tech support
Spanish tech support
French tech support
Russian tech support
Vietnamese tech support
Bahasa Malaysia tech support
Bahasa Indonesia tech support
Japanese tech support
Korean tech support
Some Technical Support call center clients examples
(Confidentiality agreements with some of our clients preclude us from providing a complete list)