AnitaLee

AnitaLee

International Toll-free Numbers (ITFN): Advantages and How Customer Service Outsourcing Increments Global Cross-border Sales Success

A blue background picture showing a world map demonstrates that 1-800 international toll-free numbers (ITFN) connect eSellers with global e-Commerce consumers/customers on a large scale; the world map shows people from around the world.
With the many advantages that the international toll-free numbers (ITFN) 1-800 toll free phone numbers option affords - like cost savings and a wide range of customer service access - market-expanding global eCommerce sellers can find a greater competitive edge in the global eCommerce market with augmented customer acquisition and customer retention rates that can guarantee long-term sales growth, sales success, and financial stability - especially with the help of customer service outsourcing that provides 24/7/365 localized customer service in every customer's native language.

Interpersonal Skills (Customer Service): Their Benefits and the Importance of Customer Service Outsourcing

A simple picture with the colors white, yellow, blue, and red that shows the words "soft skills towards the bottom and also shows three circles that demonstrate the results of excellent interpersonal skills training.
As sales consumers gradually shift in the way that they think about what factors are most important in determining whether or not they will continue to support specific brands, it is important for commerce and e-Commerce businesses to consider how to improve their customers' customer service experiences in such a way that guarantees long-term sales success and stability via increased customer acquisition and customer retention rates - as well as strong brand loyalty. With soft-skills (interpersonal skills) training, this is practically guaranteed - furthermore, customer service outsourcing through call centers such as our very own Callnovo Contact Center can take sales success to the next level with 24/7/365 customer service in each consumer's native language so that language and service barriers are brought down, providing for customers high-quality experiences that motivate to remain long-term loyal customers - good for bulking up companies' competition in the global sales market.

Workforce Management (WFM): Benefits, Best Practices, and the Importance of Customer Service Outsourcing Solutions

On this gray, blue, and green brick background, there is a man dressed in a grey suit with a white shirt and a black, red, yellow, and green tie with his white hand raised palm-up; he is holding a silhouette of six people in the colors yellow, red, purple, blue, and green. The image demonstrates the facility of using workforce management software to efficiently-manage the employment and deployment of customer service personnel.
With Workforce Management (WFM) software, businesses have the opportunity to augment their customers' customer service experiences in accordance with rising customer expectations when it comes to the quality of service; with the many benefits that Workload Management provides, Callnovo Contact Center is ready to help businesses looking to utilize WFM software to meet these rising consumer expectations with 24/7/365 customer service that can augment customer acquisition and customer retention rates and help companies secure strong long-term sales success and stability.

KPI (Key Performance Indicators) for Live Web Chat: Their Metrics and the Importance of Customer Service Outsourcing

A white notepad with standard rule lines shows the words "Key Performance Indicator" which refers to key performance indicators - or, as we abbreviate it, "KPI;" the notebook contains the following: (1) a blue bar graph that shows steady growth, (2) a blue line graph that shows key growth areas, (3) a blue scatterplot graph, (4) and a blue pie graph with a slice of pie being highlighted. In addition to the detailed notebook, the picture also contains colored paperclips in the colors blue, green, pink, red, yellow, and white, a gray Apple / Mac laptop with black keys, gray glasses, a white and gray smart tablet, a white and blue planner, a black pen, a white saucer and white coffee mug with brown coffee that features a plant design prepared via cream, and also the leaves of a green plant. Everything in the picture is sitting on a wooden table.
As live web chat has become the preferred communication platform by customers to connect with customer service teams due to the fact that it can provide speedy solutions, businesses - commerce and eCommerce alike - have the opportunity to enhance their customer acquisition and customer retention rates by adhering to certain live chat key performance indicators (KPI) and metrics that allow them to see how their customer service agents are doing - all to the end of providing a superb customer experience that brings about long-term sales success in the ever-the-more-competitive sales market. For companies that are looking to find greater sales success via the provision of strong web chat customer service, Callnovo Contact Center is ready to help with a variety of customer service outsourcing solutions and an advanced Global Omnichannel SaaS Customer Relationship Management (CRM) Platform that can guarantee success.

U.S. Live Chat Etiquette and the Importance of Outsourced Customer Service

A demonstration of Callnovo Contact Center's Customer Relationship Management (CRM) platform with live web chat with integrated Conversational AI (artificial intelligence) capabilities; a smiling customer service representative is giving a thumbs up while showing eCommerce products from Samsung as they meet U.S. live chat etiquette standards.
As live web chat with integrated AI is becoming the mainstream means of contact between eCommerce sellers and their eCommerce customers, it is vitally important that they understand how to provide high-quality customer service that meets U.S. live chat etiquette standards; Callnovo Contact - your global customer service experts for more than 16 years - is ready to help so that global eSellers can increment their customer acquisition and customer retention rates and in- turn find a stronger competitive advantage in the global eCommerce market which leads to long-term sales success and security.

Shopee Thailand and Lazada Thailand: Behind Each eCommerce Platform’s Sales Success, Callnovo is Ready to Help Cross-border eCommerce Sellers with Exceptional Localized Customer Service in the Thai Language

A Thai eCommeerce consumer is shopping on their cellphone for products on Shopee Thailand's e-Commerce platform; there is a Shopee logo in the background on a computer monitor.
Behind Shopee Thailand's and Lazada Thailand's augmented website traffic despite the COVID-19 pandemic, cross-border eCommerce sellers have an unprecedented opportunity to increase their eCommerce sales success by adhering to each ePlatform's standards of service; Callnovo's localized customer service in the Thai language can help global e-Commerce sellers to maintain such service standards so that they may enjoy each e-Commerce platform's Preferred Seller perks, guaranteeing that their brand identity and customer acquisition rates increase so that they may enjoy a more stable competitive edge in the global e-Commerce market.

Tier 1 Tech Support Employee Highlight: Diego Orbegoso – Callnovo’s Bolivian Tech Support Team Leader for a Solar Energy Inverter Business

A picture of the smiling Diego Orbegoso - Callnovo Contact Center's Bolivian tier 1 tech support team leader of a solar energy inverter business.
Thanks to tier 1 tech support team leaders like Diego Orbegoso and their tech support teams, Callnovo Contact Center is a leading expert in providing high-quality outsourced technical support – as well as customer service – that can guarantee any business or corporation strong customer retention and a highly-recognized and respected brand reputation, ensuring that their sales growth and sales success increasingly become more secure and stable in the global market – regardless of the industry.

English Customer Service Outsourcing within the Plurinational State of Bolivia in South America: the Advantage and Process of Recruiting Highly-proficient Bilingual Bolivian English/Spanish Speakers

A picture of our TP-Link English customer service outsourcing team that is smiling under the leadership of Callnovo Bolivia's Operations Manager, Pablo Peñaloza, because they have received and maintained the award for Best TP-Link Service Provider since 2019 up until the present (2020).
Right in the heart of La Paz, Bolivia – the seat of the Bolivian government – Callnovo Contact Center's Bolivian call center team taps into the advantage of the English literacy success of Bolivian students to hire highly-proficient English language speakers for English customer service outsourcing via a well-developed recruitment process so as to provide exceptional customer service that helps businesses to build a stronger brand reputation and increment their sales success through a greater competitive advantage in the global market.

Malaysia eCommerce Market – its Dominance and Shopee’s Success: Callnovo’s Localized Customer Service in the Malaysian Language Can Successfully Help Global eCommerce Sellers

A computer is showing the Shopee Malaysia eCommerce market website while a shopping cart next to it says, "Let's Shop," "Add to Cart," and "Buy Now;" there is a shopping bag in the picture, a newly-purchased iPhone, and the shopping cart is filled with eCommerce packages.
Following the Malaysia eCommerce market dominancy and the increasing success of Shopee Malaysia, global eCommerce sellers can generate a stronger long-term sales success and financial stability by successfully adhering to the Shopee eCommerce platform’s service standards which include performance metrics as: number of unique buyers, number of net orders, all-time shop rating, and chat response rate – offering Preferred Seller perks that increase Shopee buyer trust, boost shops’ search ranking, and also attract buyers with Shopee Coins rewards; Callnovo Contact Center is ready to help cross-border eCommerce sellers take advantage of this opportunity with localized customer service in the Malaysian language that builds Malay eCommerce customer trust to the end that they and existing Malay customers become long-term loyal shoppers.

Lazada Vietnam: Behind Lazada’s eCommerce Market Success, Callnovo is Ready to Help Global eCommerce Sellers with Exceptional Localized Customer Service in the Vietnamese Language

A content and happy Vietnamese woman is smiling while browsing her iPad tablet because she ordered many eCommerce packages from Lazada Vietnam's eCommerce marketplace.
Behind Lazada Vietnam's success within the eCommerce market, Callnovo is ready to help cross-border eCommerce sellers who are either looking to integrate into the Vietnamese eCommerce market or have already started selling in Vietnam via the Lazada Marketplace to connect with Vietnamese consumers in order to build trust with them and then increase their customer acquisition and brand loyalty, bringing strong eCommerce sales success.

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