Skip to content
Why 85% of Customers Prefer Remote Customer Service Over Traditional Support
85% of customers prefer remote customer service for its speed, convenience, and 24/7 availability, offering personalized support across multiple platforms.
Read MoreWhy 85% of Customers Prefer Remote Customer Service Over Traditional Support
7 Powerful Benefits of Using a Remote Call Center in 2025
Discover how a remote call center in 2025 saves costs, boosts customer satisfaction, and provides global talent access with AI-driven efficiency and flexibility.
Read More7 Powerful Benefits of Using a Remote Call Center in 2025
From Back Office to Business Edge: The New Role of BPO in Digital Transformation
BPO is evolving from back-office support to a growth driver, leveraging AI, automation, and data analytics to enhance workflows and customer experiences.
Read MoreFrom Back Office to Business Edge: The New Role of BPO in Digital Transformation
Unlock the Full CX Potential: Customer Journey Mapping for Global Growth
Customer journey mapping enhances global growth by identifying key touchpoints, solving cultural challenges, and improving customer experience for loyalty.
Read MoreUnlock the Full CX Potential: Customer Journey Mapping for Global Growth
Why 78% of SMEs Now Rely on Virtual Assistant Services to Scale Faster
78% of SMEs use virtual assistant services to save costs, boost productivity, and scale efficiently. Discover how VAs transform business operations.
Read MoreWhy 78% of SMEs Now Rely on Virtual Assistant Services to Scale Faster
Callnovo’s Call Center Software: The One-Stop Solution for E-commerce & Global Brands
Callnovo's call center software offers cost-efficient, scalable, and cloud-based solutions for e-commerce and global brands, ensuring 24/7 seamless support.
Read MoreCallnovo’s Call Center Software: The One-Stop Solution for E-commerce & Global Brands
Business Process Outsourcing in 2025: How Companies Cut Costs by 50%
Discover how Business Process Outsourcing in 2025 helps companies cut costs by 50%, saving $100K+ annually with AI, automation, and global talent access.
Read MoreBusiness Process Outsourcing in 2025: How Companies Cut Costs by 50%
Call Customer Service: How 24/7 Support Cut Fitness Equipment Returns by 64%
High return rates? Call customer service! Learn how 24/7 multilingual support reduced fitness equipment returns by 64% and boosted customer satisfaction.
Read MoreCall Customer Service: How 24/7 Support Cut Fitness Equipment Returns by 64%
BPO services vs managed services: Key differences and use cases
Compare BPO services and managed services to understand their differences, benefits, and use cases. Find the right solution for your business needs.
Read MoreBPO services vs managed services: Key differences and use casesEmbark on a 7-Day Journey with Our Contact Center Platform. Try HeroDash for Free Today!
Canada Headquarters
Suite 1108, 3601 Highway 7 East
Markham, ON L3R 8X6
Canada
Markham, ON L3R 8X6
Canada
China Headquarters
Room 1803, Shen Lan Shi Dai Building
Baling Middle Road, Yueyanglou District Yueyang City, Hunan Province, China, 414000.
Baling Middle Road, Yueyanglou District Yueyang City, Hunan Province, China, 414000.
Shenzhen TR&D Operation Center
No. 9988, Shennan Avenue
Nanshan District, Shenzhen, Guangdong
China, 518000
Nanshan District, Shenzhen, Guangdong
China, 518000
Bolivia Operation Center
Torre Las Americas, Av. Arce 2433
La Paz, Bolivia
La Paz, Bolivia
Nicaragua Operation Center
Suite 502 , Piso 5
Managua, Nicaragua, 14038
Managua, Nicaragua, 14038
Philippines Operation Center
Maharlika Highway Cabanatuan City
Nueva Ecija, Philippines 3100
Nueva Ecija, Philippines 3100