Callnovo was Highlighted Amongst 2,500 Worldwide BPOs as a Global Top 200 (Time Doctor OA 2023) Outsourcing Business (March 29th 2023)
The Time Doctor OA500 2023 - as well as the Time Doctor OA 200 2023 - is an actively-updated list of the top global outsourcing firms that provide an objective, comprehensive BPO assessment for decision-makers & industry stakeholders. We have the honored privilege to share with you that Callnovo Contact Center has ranked #131 out of 2,500+ global BPOs. Find out inside how Callnovo got highlighted as a top outsourcing leader and how such an outsourcing service provider meets global business' service needs to bring to fruition strong, long-term brand growth and global sales success.
Read MoreCallnovo was Highlighted Amongst 2,500 Worldwide BPOs as a Global Top 200 (Time Doctor OA 2023) Outsourcing Business (March 29th 2023)Transforming Overseas Customer Service Strategy: How to Ensure Quality Native Customer Service on Social Media Platforms in Varying Countries
With social media’s global popularity, it's highly-important that expanding brands looking to go-global consider the strong advantages to providing global customer support through varying countries' preferred social media platforms. As such, we'll take a look at examples whereby local customers use social media to connect with brands, and then we'll look at the benefits your business can receive by considering Callnovo's native customer service outsourcing solutions - all to the end that your brand can strongly-compete in global sales markets and find substantial, long-term sales growth and success.
Read MoreTransforming Overseas Customer Service Strategy: How to Ensure Quality Native Customer Service on Social Media Platforms in Varying CountriesConquering the Indonesian Market with Native Customer Service Resources beyond Cultural Differences
By ensuring you have access to native customer service resources, your go-global brand can reach offshore sales markets - such as the Indonesian market - successfully, allowing you long-term, global sales success while you augment your brand's global customer loyalty and ensure it reaches a trajectory of long-term growth and market success. Inside, we show you the benefits of localized customer service resourcing, how to effectively-utilize such local customer service resources, introduce you to successful client cases, and introduce you to Callnovo Contact Center's viable omnichannel, multilingual, native language call center outsourcing benefits.
Read MoreConquering the Indonesian Market with Native Customer Service Resources beyond Cultural DifferencesKey Real Estate KPI Real Estate Metrics to Take your Overall Sales to the Next Level
As U.S. homeowners manifest themselves as a rejuvenated group of new home seekers/buyers, the real estate market has an unprecedented opportunity to rebound, leading to strong real estate sales and long-term market success; furthermore, your real estate firm's sales opportunities - if taken advantage of - can lead to a strong accumulation of sales that builds you some grand sales growth - which is a undoubtful win-win situation. Check inside to see how your brand can capitalize on long-term sales gains by tracking the included key real estate KPI; you'll also learn of Callnovo Contact Center's real estate outsourcing solutions to further take your brand's success to the next level.
Read MoreKey Real Estate KPI Real Estate Metrics to Take your Overall Sales to the Next LevelThe Necessity of Content Moderation Manual Review of Content by Content Moderators in the Southeast Asian Market
Although modern technology can process & review large amounts of content/data - there're are still some limitations which such technology that only human content moderators can regulate & fix - such as: correcting errors in a timely manner, an effective consideration of cultural differences & values of different regions, as well as communities, to conduct effective reviews, a proper understanding of semantics, utilizing the right handling method to determine if content may be deleted or modified, etc. Inside, you'll specifically-find an explanation of how human content moderators can ensure accurate, appropriate content moderation so as to ensure quality & stability of audit results, improving and promoting the sustainable development of the Southeast Asian market. Furthermore, you'll learn how Callnovo Contact Center's content moderators in the Southeast Asian market can take your brand to the next level.
Read MoreThe Necessity of Content Moderation Manual Review of Content by Content Moderators in the Southeast Asian MarketVA Performance Metrics (Virtual Assistant KPI – Key Performance Metrics) to Monitor for Efficient Service
With the included key virtual assistant KPI, your global business will: (1) ensure it's maximizing its internal operations and service in a way that saves your business money while (2) enhancing it's business functions in order to improve service to its customers; you'll likewise reap long-term benefits - such as: greater brand recognition, stronger brand loyalty, and increased global brand growth & sales success. To see what such key virtual assistant metrics are, some tips on how to effectively-monitor them, and also how Callnovo Contact Center can take your virtual assistance services business to the next level, take a look inside.
Read MoreVA Performance Metrics (Virtual Assistant KPI – Key Performance Metrics) to Monitor for Efficient ServiceeCommerce KPI & eCommerce Metrics for Steadily-increasing Brand Growth & Sales Conversion
With the right eCommerce KPI, your eSeller can increase it's overall brand loyalty and long-term sales success - especially newly-penetrated global sales markets. Callnovo Contact Center's article on eCommerce metrics to monitor for steadily-increasing brand growth & sales conversion provides the key performance indicators necessary to ensure your brand increases its long-term brand success. Take a look inside.
Read MoreeCommerce KPI & eCommerce Metrics for Steadily-increasing Brand Growth & Sales Conversion7 Multilingual Call Center Services Advantages for Businesses Expanding Globally (Part 2 of 2)
Multilingual call center services ensure your go global brand successfully-meets global customers' service expectations through localized pre-sales & after-sales support that breaks language barriers, securing seamless, enjoyable CX that encourages long-term customer retention and brand ambassadorship. Check out Callnovo's part 2 of their series on omnilingual call center services for global expansion where you'll learn about localized language services advantages that'll help your brand successfully-penetrate foreign sales markets and augment your long-term brand growth and sales success by leaps and bounds.
Read More7 Multilingual Call Center Services Advantages for Businesses Expanding Globally (Part 2 of 2)Multilingual Call Center Services for Global Business Expansion (Part 1 of a Part-2 Series)
With multilingual call center services, your go global brand has the unprecedented opportunity to meet global customers' service expectations through native language-based pre-sales & after-sales support that breaks language barriers and secures seamless customer engagement experiences that make high-quality CX a reality. Check out Callnovo's part 1 of their 2-part series on omnilingual call center services for global expansion where you'll learn about localized language services - as well as what to consider when deciding on such services.
Read MoreMultilingual Call Center Services for Global Business Expansion (Part 1 of a Part-2 Series)Embark on a 7-Day Journey with Our Contact Center Platform. Try HeroDash for Free Today!
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