The Time Doctor OA500 2023 (as well as the Time Doctor OA200 2023) is an actively-updated list of the top 500 global outsourcing firms that provide an objective, comprehensive BPO assessment for decision-makers & industry stakeholders; this interactive directory provides extensive information to global businesses so they can make an informed decision on which BPO they feel would be most beneficial to helping them meet their global service needs.

Callnovo was Highlighted Amongst 2,500 Worldwide BPOs as a Global Top 200 (Time Doctor OA 2023) Outsourcing Business (March 29th 2023)

The Time Doctor OA500 2023 - as well as the Time Doctor OA 200 2023 - is an actively-updated list of the top global outsourcing firms that provide an objective, comprehensive BPO assessment for decision-makers & industry stakeholders. We have the honored privilege to share with you that Callnovo Contact Center has ranked #131 out of 2,500+ global BPOs. Find out inside how Callnovo got highlighted as a top outsourcing leader and how such an outsourcing service provider meets global business' service needs to bring to fruition strong, long-term brand growth and global sales success.
Read MoreCallnovo was Highlighted Amongst 2,500 Worldwide BPOs as a Global Top 200 (Time Doctor OA 2023) Outsourcing Business (March 29th 2023)
This vector image demonstrates the versatility of native customer service through social media platforms that meets customer's needs effectively and efficiently in any language, at any time - all to the end that brand growth and sales success - no matter the market - becomes a reality.

Transforming Overseas Customer Service Strategy: How to Ensure Quality Native Customer Service on Social Media Platforms in Varying Countries

With social media’s global popularity, it's highly-important that expanding brands looking to go-global consider the strong advantages to providing global customer support through varying countries' preferred social media platforms. As such, we'll take a look at examples whereby local customers use social media to connect with brands, and then we'll look at the benefits your business can receive by considering Callnovo's native customer service outsourcing solutions - all to the end that your brand can strongly-compete in global sales markets and find substantial, long-term sales growth and success.
Read MoreTransforming Overseas Customer Service Strategy: How to Ensure Quality Native Customer Service on Social Media Platforms in Varying Countries
This picture highlights a native customer service call center team providing Indonesian customers tailored eCommerce customer service solutions - all to the end that the brands they support build CX, leading to stronger, long-term brand success.

Conquering the Indonesian Market with Native Customer Service Resources beyond Cultural Differences

By ensuring you have access to native customer service resources, your go-global brand can reach offshore sales markets - such as the Indonesian market - successfully, allowing you long-term, global sales success while you augment your brand's global customer loyalty and ensure it reaches a trajectory of long-term growth and market success. Inside, we show you the benefits of localized customer service resourcing, how to effectively-utilize such local customer service resources, introduce you to successful client cases, and introduce you to Callnovo Contact Center's viable omnichannel, multilingual, native language call center outsourcing benefits.
Read MoreConquering the Indonesian Market with Native Customer Service Resources beyond Cultural Differences
A virtual assistant working with a renowned real estate firm in the United States pays careful attention to provide a real estate marketing service that meets her firm's real estate KPI so that sales could find an increase, bringing greater business success.

Key Real Estate KPI Real Estate Metrics to Take your Overall Sales to the Next Level

As U.S. homeowners manifest themselves as a rejuvenated group of new home seekers/buyers, the real estate market has an unprecedented opportunity to rebound, leading to strong real estate sales and long-term market success; furthermore, your real estate firm's sales opportunities - if taken advantage of - can lead to a strong accumulation of sales that builds you some grand sales growth - which is a undoubtful win-win situation. Check inside to see how your brand can capitalize on long-term sales gains by tracking the included key real estate KPI; you'll also learn of Callnovo Contact Center's real estate outsourcing solutions to further take your brand's success to the next level.
Read MoreKey Real Estate KPI Real Estate Metrics to Take your Overall Sales to the Next Level
This infograph shows a moderator performing content moderation for a Thailand-based social media marketing company.

The Necessity of Content Moderation Manual Review of Content by Content Moderators in the Southeast Asian Market

Although modern technology can process & review large amounts of content/data - there're are still some limitations which such technology that only human content moderators can regulate & fix - such as: correcting errors in a timely manner, an effective consideration of cultural differences & values of different regions, as well as communities, to conduct effective reviews, a proper understanding of semantics, utilizing the right handling method to determine if content may be deleted or modified, etc. Inside, you'll specifically-find an explanation of how human content moderators can ensure accurate, appropriate content moderation so as to ensure quality & stability of audit results, improving and promoting the sustainable development of the Southeast Asian market. Furthermore, you'll learn how Callnovo Contact Center's content moderators in the Southeast Asian market can take your brand to the next level.
Read MoreThe Necessity of Content Moderation Manual Review of Content by Content Moderators in the Southeast Asian Market
This infograph demonstrates 2 operations managers monitoring VA performance metrics so that they can ensure that their firm is properly-handling their business goals in such a way that they augment their global brand loyalty and sales success.

VA Performance Metrics (Virtual Assistant KPI – Key Performance Metrics) to Monitor for Efficient Service

With the included key virtual assistant KPI, your global business will: (1) ensure it's maximizing its internal operations and service in a way that saves your business money while (2) enhancing it's business functions in order to improve service to its customers; you'll likewise reap long-term benefits - such as: greater brand recognition, stronger brand loyalty, and increased global brand growth & sales success. To see what such key virtual assistant metrics are, some tips on how to effectively-monitor them, and also how Callnovo Contact Center can take your virtual assistance services business to the next level, take a look inside.
Read MoreVA Performance Metrics (Virtual Assistant KPI – Key Performance Metrics) to Monitor for Efficient Service
This infograph demonstrates a female eCommerce social media manager reviewing her team's eCommerce KPI to ensure that the eCommerce brand they provide service to is able to increase that eSeller's overall brand reputation and customer loyalty.

eCommerce KPI & eCommerce Metrics for Steadily-increasing Brand Growth & Sales Conversion

With the right eCommerce KPI, your eSeller can increase it's overall brand loyalty and long-term sales success - especially newly-penetrated global sales markets. Callnovo Contact Center's article on eCommerce metrics to monitor for steadily-increasing brand growth & sales conversion provides the key performance indicators necessary to ensure your brand increases its long-term brand success. Take a look inside.
Read MoreeCommerce KPI & eCommerce Metrics for Steadily-increasing Brand Growth & Sales Conversion
An omnilingual call center services CSR smiles for the camera; in the background, you can see two bubbles - one showing a global customer, and one showing a globe - demonstrating how outsourced contact centers and multilingual call center services ensure brand growth and sales market domination for brands that utilize such services to build rapport & trust with global customers.

7 Multilingual Call Center Services Advantages for Businesses Expanding Globally (Part 2 of 2)

Multilingual call center services ensure your go global brand successfully-meets global customers' service expectations through localized pre-sales & after-sales support that breaks language barriers, securing seamless, enjoyable CX that encourages long-term customer retention and brand ambassadorship. Check out Callnovo's part 2 of their series on omnilingual call center services for global expansion where you'll learn about localized language services advantages that'll help your brand successfully-penetrate foreign sales markets and augment your long-term brand growth and sales success by leaps and bounds.
Read More7 Multilingual Call Center Services Advantages for Businesses Expanding Globally (Part 2 of 2)
An omnilingual call center services CSR smiles for the camera; in the background, you can see a globe - demonstrating how outsourced contact centers and multilingual call center services can ensure brand growth and sales market domination for brands that utilize such services to build rapport & trust with global customers.

Multilingual Call Center Services for Global Business Expansion (Part 1 of a Part-2 Series)

With multilingual call center services, your go global brand has the unprecedented opportunity to meet global customers' service expectations through native language-based pre-sales & after-sales support that breaks language barriers and secures seamless customer engagement experiences that make high-quality CX a reality. Check out Callnovo's part 1 of their 2-part series on omnilingual call center services for global expansion where you'll learn about localized language services - as well as what to consider when deciding on such services.
Read MoreMultilingual Call Center Services for Global Business Expansion (Part 1 of a Part-2 Series)

Embark on a 7-Day Journey with Our Contact Center Platform. Try HeroDash for Free Today!

Canada Headquarters
Suite 1108, 3601 Highway 7 East
Markham, ON L3R 8X6
Canada
China Headquarters
Room 1803, Shen Lan Shi Dai Building
Baling Middle Road, Yueyanglou District Yueyang City, Hunan Province, China, 414000.
Shenzhen TR&D Operation Center
No. 9988, Shennan Avenue
Nanshan District, Shenzhen, Guangdong
China, 518000
Bolivia Operation Center
Torre Las Americas, Av. Arce 2433
La Paz, Bolivia
Nicaragua Operation Center
Suite 502 , Piso 5
Managua, Nicaragua, 14038
Philippines Operation Center
Maharlika Highway Cabanatuan City
Nueva Ecija, Philippines 3100
Products & Services
HeroDash CRM
Cloud Phone Platform
Callnovo AI Assistant
Screenshot/Attendance Monitoring App
Remote Virtual Assistant
Government Outsourcing Solutions
Language Teacher Recruitment
Global Talent Recruitment
Multilingual Content Marketing
E-commerce Customer Service
HIPAA Compliant Call Center
Gaming Customer Service
Content Moderation
Social Media Management
Languages
English
French
Korean
Indonesian
Malay
Vietnamese
Spanish
Japanese
Arabic
Thai
Quick Links
Submit an RFQ
Insights
FAQ
Contact Us