This infograph demonstrates a female eCommerce social media manager reviewing her team's eCommerce KPI to ensure that the eCommerce brand they provide service to is able to increase that eSeller's overall brand reputation and customer loyalty.

eCommerce KPI & eCommerce Metrics for Steadily-increasing Brand Growth & Sales Conversion

With the right eCommerce KPI, your eSeller can increase it's overall brand loyalty and long-term sales success - especially newly-penetrated global sales markets. Callnovo Contact Center's article on eCommerce metrics to monitor for steadily-increasing brand growth & sales conversion provides the key performance indicators necessary to ensure your brand increases its long-term brand success. Take a look inside.
Read MoreeCommerce KPI & eCommerce Metrics for Steadily-increasing Brand Growth & Sales Conversion
An omnilingual call center services CSR smiles for the camera; in the background, you can see two bubbles - one showing a global customer, and one showing a globe - demonstrating how outsourced contact centers and multilingual call center services ensure brand growth and sales market domination for brands that utilize such services to build rapport & trust with global customers.

7 Multilingual Call Center Services Advantages for Businesses Expanding Globally (Part 2 of 2)

Multilingual call center services ensure your go global brand successfully-meets global customers' service expectations through localized pre-sales & after-sales support that breaks language barriers, securing seamless, enjoyable CX that encourages long-term customer retention and brand ambassadorship. Check out Callnovo's part 2 of their series on omnilingual call center services for global expansion where you'll learn about localized language services advantages that'll help your brand successfully-penetrate foreign sales markets and augment your long-term brand growth and sales success by leaps and bounds.
Read More7 Multilingual Call Center Services Advantages for Businesses Expanding Globally (Part 2 of 2)
An omnilingual call center services CSR smiles for the camera; in the background, you can see a globe - demonstrating how outsourced contact centers and multilingual call center services can ensure brand growth and sales market domination for brands that utilize such services to build rapport & trust with global customers.

Multilingual Call Center Services for Global Business Expansion (Part 1 of a Part-2 Series)

With multilingual call center services, your go global brand has the unprecedented opportunity to meet global customers' service expectations through native language-based pre-sales & after-sales support that breaks language barriers and secures seamless customer engagement experiences that make high-quality CX a reality. Check out Callnovo's part 1 of their 2-part series on omnilingual call center services for global expansion where you'll learn about localized language services - as well as what to consider when deciding on such services.
Read MoreMultilingual Call Center Services for Global Business Expansion (Part 1 of a Part-2 Series)
An infograph demonstrates two customer service reps providing superb omnichannel customer support in accordance with their eCommerce Seller's omnichannel eCommerce strategy.

How an Omnichannel eCommerce Strategy can Boost your eCommerce Seller’s Global Sales

As global economies continue to reap from post-COVID (or close to post-COVID) eCommerce boosts, an omnichannel eCommerce strategy is vital in boosting your e-Commerce seller’s global product/service sales, allowing you to find strong, long-term global market sales gains – as well as augment your eCommerce Seller’s global brand reputation & customer loyalty; check out Callnovo's detailed guide on how to make that to happen and take your global eCommerce sales to the next level.
Read MoreHow an Omnichannel eCommerce Strategy can Boost your eCommerce Seller’s Global Sales
This vector on eCommerce customer service outsourcing best practices demonstrates various functions that outsourced e-Commerce customer service representatives fulfill - such as: pre-sales/post-sales customer engagement, customer review management & maintenance, omnichannel customer contact, demographics, etc.

eCommerce Outsourcing/eCommerce Customer Service Outsourcing Best Practices to Ensure Stronger Customer Loyalty

As 2022 comes to an end - and as global economies continue to gain ground in terms of growth as a result of increasing eConmerce sales - it cannot be stressed enough how important it is for your global eSeller to consider the advantages of eCommerce outsourcing; check out our guide on its advantages - as well as key eCommerce outsourcing best practices - so that your business can augment its long-term brand loyalty and gain an edge in the global competitive sales market(s) - leading to strong financial success and a grand, long-term brand legacy.
Read MoreeCommerce Outsourcing/eCommerce Customer Service Outsourcing Best Practices to Ensure Stronger Customer Loyalty
A dentist carefully-reviews with the wife of the man receiving dental care via a dental assistant in the dental room in the background his current dental situation and what treatment options are available; the dentist takes care to follow dental office HIPAA compliance best practices while sharing such patient data.

Dental Office HIPAA Compliance 2022: Part 2 of our Detailed Guide to 10 Best Practices

Last week, we touched upon the severity of rising cases of data confidentiality breaches; as such, it’s direly-important to ensure your patients’ dental records & data are kept safe. Take a look at our part 2 of our detailed guide to dental office HIPAA compliance, whereby we offer the rest of the list of dental practice HIPAA compliance best practices so you can ensure patient data is securely-protected and your patients can have ease of mind and of heart.
Read MoreDental Office HIPAA Compliance 2022: Part 2 of our Detailed Guide to 10 Best Practices
Digital dental office patient health data is being shown with a security shield in the middle of the patient profile, demonstrating how dental office HIPAA compliance protects dental patient data from being breached, offering patients ease of mind and heart.

Dental Office HIPAA Compliance 2022: Part 1 of our Detailed Guide to 10 Best Practices

With rising cases of data confidentiality breaches, it’s direly-important to ensure your patients’ dental records & data are kept safe. Take a look at our detailed guide to dental office HIPAA compliance, whereby we offer part 1 of our 10 dental practice HIPAA compliance best practices so you can ensure patient data is securely-protected and that your patients can have ease of mind and of heart.
Read MoreDental Office HIPAA Compliance 2022: Part 1 of our Detailed Guide to 10 Best Practices
Markham’s mayor, Frank Scarpitti, congratulated Callnovo in Markham’s Annual Business Excellence Awards ceremony for becoming a finalist out of 11,000+ businesses in Markham; he invited Callnovo's CEO, Jackie Xu, up to the podium to exchange a few words.

Callnovo Proudly-receives Finalist Spot in Markham’s Annual Business Excellence Awards (32nd)

Markham, Ontario, Canada - one of the fastest-growing cities in the North American country and a.k.a. the High-tech Capital of Canada - held its 32nd Annual Business Excellence Awards ceremony in highlight of rising, reputable, local businesses’ and organizations’ entrepreneurial spirit, ingenuity, and success. We want to congratulate Callnovo Contact Center for becoming a top 3 finalist in the Global Business Excellence category this year. Take a look inside to learn more about this highly-anticipated ceremony and to read about Callnovo's exciting participation in the grand event.
Read MoreCallnovo Proudly-receives Finalist Spot in Markham’s Annual Business Excellence Awards (32nd)
The word "HIPAA" is shown with the caption, "Health Insurance Portability and Accountability Act;" the reference is to how HIPAA rules & regulations under key HIPAA call center requirements protect healthcare data from unauthorized personnel access, ensuring that the risk of an unlawful data breach is kept low.

HIPAA Call Center Requirements & How to Choose a HIPAA Compliant Call Center

As hospital admissions, physician visits, doctors visits, healthcare insurance claims, etc. rise, it’s direly-important to ensure the confidentiality of patients’ healthcare records and data. If your healthcare business is planning on outsourcing, then you should choose a viable HIPAA compliant call center. Check out our guide to help you make the right decision.
Read MoreHIPAA Call Center Requirements & How to Choose a HIPAA Compliant Call Center

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