Why Outsourcing to a Philippines Call Center is a Smart Business Decision


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We’ve all heard the well-worn clichés about the infamous Indian call center agents. Sure, they may answer and introduce themselves with a common American name, but the tell-tale accent is unmistakable. This, among many other reasons, is why so many organizations choose to outsource their call center operations to the Philippines. Not only do the agents there have valuable experience delivering prompt, professional customer support, but they’re also able to speak with a neutral accent.

In fact, according to one of India’s leading trade associations, accents are being blamed for the nation losing more than half of its call center business to the Philippines. Simply put, the monopoly that India once had on the industry has officially shifted and is driving businesses to adopt a more global call center solution.

Here are a few more reasons why leveraging the expertise of an established Philippines call center might be one of the best decisions you make for your business.

Cost Effective Option

Regardless of whether you are a new startup on a stringent budget or a multi-million dollar corporation trying to reduce operating costs, outsourcing your customer support to a Philippines call center can help you achieve your financial objectives. A reduction in telecom rates and the increased adoption of web-based support services has further driven Philippine call center costs down.

High Volume Capabilities

For businesses that field a high volume of incoming calls, working with a Philippine customer support contact center can provide the level of service needed to ensure a smooth, positive caller experience each and every time. For instance, Callnovo has hundreds of highly skilled, experienced Filipino agents ready to step in and deliver fast, efficient and quality care to your incoming callers. Whether you need customer service, appointment setting, inbound/outbound sales or tech support, we’ve got the team you need to get the job done right.

Educated, Experienced Agents

The Philippines economy has been booming over the past few years, thanks in large part to a highly talented, well-educated workforce and widespread access to exceptional call center technology. Clients have the option of working with call center agents who speak English (and many other languages) fluently with little to no detectable accent. This minimizes communication barriers and can also provide a higher degree of trust by delivering more of a “local” feel to callers, which is always good for business.

Ability to Focus on What’s More Important

When you leverage a global call center solution rather than handling your own support needs in-house, you can focus on what’s most important and leave the call handling to the experts. What’s more, when you work with the right partner – like Callnovo – you’ll end up with a customized solution that incorporates and aligns with your specific business goals and objectives.

At Callnovo, we recognize that there are plenty of options when it comes to choosing a Philippines call center. We also know that our experience, resources, management strategies, state-of-the-art technology and innovation make us the best in the business. To receive a free, no obligation quote on any of our global call center solution options, please click here.

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