Callnovo Contact Center is your expert in providing exceptional global customer service solutions; with our experience in more than 40 industries, 18+ years in contact center experience, and our global coverage in 65+ native and secondary languages, we guarantee your business a strong competitive edge in the global market versus your competitors, as well as a strong long-term increase in customer loyalty.
With Callnovo Contact Center’s strong market survey and lead generation expertise, your business has the opportunity to amply expand its brand reach to customers throughout the world – without limitations, hitting the right demographics and ensuring that you reach the right prospective customer niches; the possibilities are endless – and, we can ensure that your business receives the long-term financial dividends.
Since the majority of eCommerce customers use social media to interact with businesses, we can understand why your business would want to take advantage of such platforms in order to reach more prospective customers; by collaborating with Callnovo Contact Center – an expert in social media management – we can guarantee that every interaction will count – turning curious consumers into long-term shoppers and guaranteeing that your business increases its customer acquisition rates.
How Important is it for a Call Center Service Vendor to Have a Workforce Management Software?
For an inbound call center to remain profitable, it must maintain a high level of operational efficiency. This is particularly important when it comes to 24×7 call center operations. Workforce management solutions enable contact centers to manage their human resources much more effectively, simultaneously reducing costs and optimizing performance. Let’s take a look at a […]
Benefits of a Bilingual Call Center
Thanks to advanced technology, today’s businesses are able to operate on a global scale and are no longer hindered by the geographical limitations that once plagued them in the past. Now, companies can easily expand their reach to include customers and prospects from around the world. Certain adaptations have to be made, however, in […]
