Ultimate Guide: Importance of German Customer Service Culture and How to Successfully Resonate with German Customers via Localized Customer Service

A global, diverse outsourcing team specializing in German language customer engagement solutions decides on the final details regarding a strategic approach to help a client launch services in Germany.

By having a clear understanding of Germany’s customer service culture and how to engage German customers effectively, businesses looking to expand to the German sales market have the opportunity to effectively build a strong customer base that brings long-term brand recognition and loyalty, ensuring sales benefits and a continual increase in financial security for a lifetime.

Competitively Dominate the Nordic eCommerce Market with Callnovo’s Native Language Customer Service Outsourcing Solutions

A couple from a Nordic community in Norway demonstrates their excitement at being able to successfully change the model of the new dishwasher they purchased online before it gets shipped to their home.

With Callnovo Contact Center’s 24/7/365 global customer service outsourcing solutions, go-global eCommerce businesses have an unprecedented opportunity to utilize multilingual, omnichannel customer care support in Nordic customers’ native languages to penetrate the Nordic region’s growing e-Commerce market and in-turn build their brand’s long-term sales success and financial security.

German Phone Call Etiquette (Inbound/Outbound) and the Vital Importance of Native German Language Customer Service Outsourcing

Two native, female German customer service reps provide clear after-sales customer service solutions to a U.S. company that's recently expanded to the German sales market.

Within the booming German eCommerce market – and, behind steadily-growing Gross Domestic Product (GDP) numbers that should reach approximately US$ 4.9 U.S. trillion dollars by 2024 – cross-border eSellers have an unprecedented opportunity to expand with top-quality customer service that instills trust amongst German consumers and builds strong brand loyalty. To maximize the resulting gains, we’ve included phone etiquette tips on how to best resonate with German eCommerce customers – furthermore, with our Callnovo Contact Center’s native language solutions, market-expanding eCommerce sellers can build solid relationships in such a way that they – via a heightened brand image – build long-term sales growth and financial success.

Japanese eCommerce Market: A Booming Prediction, an Unprecedented Opportunity for Market-expanding eSellers, and the Vital Importance of Respectable Customer Service

A magnifying glass focuses in on the Rakuten eCommerce Seller platform - one of Japan's most successful e-Commerce platforms.

Japan’s e-Commerce Market: A Skillfully Successful Market Competitor Amongst Giants As the 4th-ranking largest e-commerce market worldwide – right behind largely populous countries like China, the United States, and the United Kingdom – Japan is no stranger to intense eCommerce competitiveness in the global eCommerce market. From 2012-2018 (a period of only 6 years), the […]

Shopee Thailand and Lazada Thailand: Behind Each eCommerce Platform’s Sales Success, Callnovo is Ready to Help Cross-border eCommerce Sellers with Exceptional Localized Customer Service in the Thai Language

A Thai eCommeerce consumer is shopping on their cellphone for products on Shopee Thailand's e-Commerce platform; there is a Shopee logo in the background on a computer monitor.

Behind Shopee Thailand’s and Lazada Thailand’s augmented website traffic despite the COVID-19 pandemic, cross-border eCommerce sellers have an unprecedented opportunity to increase their eCommerce sales success by adhering to each ePlatform’s standards of service; Callnovo’s localized customer service in the Thai language can help global e-Commerce sellers.

Malaysia eCommerce Market – its Dominance and Shopee’s Success: Callnovo’s Localized Customer Service in the Malaysian Language Can Successfully Help Global eCommerce Sellers

A computer is showing the Shopee Malaysia website while a shopping cart next to it says, "Let's Shop," "Add to Cart," and "Buy Now;" there is a shopping bag in the picture, a newly-purchased iPhone, and the shopping cart is filled with eCommerce packages.

Following Malaysia’s eCommerce market dominancy and the increasing success of Shopee Malaysia, global eCommerce sellers can generate a stronger long-term sales success and financial stability by successfully adhering to the Shopee eCommerce platform’s service standards which include performance metrics as: number of unique buyers, number of net orders, all-time shop rating, and chat response rate.

Lazada Vietnam: Behind Lazada’s eCommerce Market Success, Callnovo is Ready to Help Global eCommerce Sellers with Exceptional Localized Customer Service in the Vietnamese Language

A content and happy Vietnamese woman is smiling while browsing her iPad tablet because she ordered many eCommerce packages from an eCommerce marketplace.

Behind Lazada Vietnam’s success within the eCommerce market, Callnovo is ready to help cross-border eCommerce sellers who are either looking to integrate into the Vietnamese eCommerce market or have already started selling in Vietnam via the Lazada Marketplace to connect with Vietnamese consumers in order to build trust with them and then increase their customer acquisition and brand loyalty, bringing strong eCommerce sales success.

Cash on Delivery (COD) within the eCommerce Market in Vietnam: Callnovo Contact Center Has the Expert Service Necessary to Help eCommerce Sellers Overcome Pain Points and Ensure Completed Transactions

A businessman in Vietnam is using cash on delivery (COD) - also known as collect on delivery and payment on delivery - to pay a Vietnamese merchant cash money for a package.

The cash on delivery (COD) logistics model – also known as collect on delivery and payment on delivery – is one of the most preferred payment methods by eCommerce consumers in Vietnam due to the fact that they prefer seeing their ordered products before paying for them; though the COD business model comes….

Indonesia’s eCommerce Market is Booming: Callnovo’s Provision of Localized Customer Service is a Viable Option for eCommerce Sellers Tapping into the Indonesian Market

The city of Jakarta, Indonesia flourishes with life at night, demonstrating the grand success of its commercial sector and the advantage its provides to the country's economy.

Despite the COVID-19 pandemic, Indonesia is a rapidly growing market for eCommerce sales; with its ongoing trend of steady gross domestic product growth (GDP) which currently tops 1.08 trillion U.S. dollars – and, its B2C e-Commerce market currently worth 13.6 billion U.S. dollars – global eCommerce sellers have a grand, untapped opportunity to expand into the Indonesian market to gain a strong competitive advantage against their global market competitors. Callnovo Contact Center is active and ready to help eCommerce sellers looking to tap into the Indonesian eCommerce market to provide localized customer service that increases customer acquisition and influences Indonesian customers to become long-term, loyal customers.

Amazon Poland Ready to Launch: Callnovo is Ready to Help Global eCommerce Sellers’ Entrance into the Polish Market by Providing Exceptional Localized Customer Service

A vector image builds the excitement of the opening of Amazon Poland, demonstrating such eCommerce aspects as logistics and direct commercial sales.

With Amazon.com, Incorporated preparing to launch within the European country of Poland – a young, attractive market for the development of eCommerce that has also been showing positively optimistic economic growth since 2019 – global eCommerce sellers have an unprecedented opportunity to expand their sales into the Polish eCommerce market to gain an even stronger competitive advantage in the global market against competitors with our very own Callnovo Contact Center’s localized customer service that increases customer acquisition and that influences Polish customers to remain long-term loyal customers to the brands that they purchase from.