Behind Shopee Thailand’s and Lazada Thailand’s augmented website traffic despite the COVID-19 pandemic, cross-border eCommerce sellers have an unprecedented opportunity to increase their eCommerce sales success by adhering to each ePlatform’s standards of service; Callnovo’s localized customer service in the Thai language can help global e-Commerce sellers to maintain such service standards so that they may enjoy each e-Commerce platform’s Preferred Seller perks, guaranteeing that their brand identity and customer acquisition rates increase so that they may enjoy a more stable competitive edge in the global e-Commerce market.
Following Malaysia’s eCommerce market dominancy and the increasing success of Shopee Malaysia, global eCommerce sellers can generate a stronger long-term sales success and financial stability by successfully adhering to the Shopee eCommerce platform’s service standards which include performance metrics as: number of unique buyers, number of net orders, all-time shop rating, and chat response rate – offering Preferred Seller perks that increase Shopee buyer trust, boost shops’ search ranking, and also attract buyers with Shopee Coins rewards; Callnovo Contact Center is ready to help cross-border eCommerce sellers take advantage of this opportunity with localized customer service in the Malaysian language that builds Malay eCommerce customer trust to the end that they and existing Malay customers become long-term loyal shoppers.
Behind Lazada Vietnam’s success within the eCommerce market, Callnovo is ready to help cross-border eCommerce sellers who are either looking to integrate into the Vietnamese eCommerce market or have already started selling in Vietnam via the Lazada Marketplace to connect with Vietnamese consumers in order to build trust with them and then increase their customer acquisition and brand loyalty, bringing strong eCommerce sales success.
The cash on delivery (COD) logistics model – also known as collect on delivery and payment on delivery – is one of the most preferred payment methods by eCommerce consumers in Vietnam due to the fact that they prefer seeing their ordered products before paying for them; though the COD business model comes with pain points, Callnovo’s localized Vietnamese customer service can help cross-border eCommerce sellers within the Vietnamese eCommerce market to minimize the risks associated with the logistics model in order to close transactions with Vietnamese consumers so that global eCommerce sellers can successfully build customer acquisition and secure strong brand loyalty.
The Southeastern Asian and Oceanian country of Indonesia is a rapidly growing market for eCommerce sales that provides a grand and untapped opportunity for global eCommerce sellers to to expand their sales into the Indonesian eCommerce market to gain a strong competitive advantage against competitors in the global market; Callnovo can help e-Commerce sellers tap into the Indonesian market with localized customer service in the Bahasa Indonesia language, increasing customer acquisition and influencing Indonesian customers to remain long-term loyal customers to the brands that they purchase from.
With Amazon Poland now ready to be launched, global eCommerce sellers have an unprecedented opportunity to tap into the Polish eCommerce market; Callnovo can help e-Commerce sellers tap into the market with localized customer service in the Polish language, increasing customer acquisition and influencing Polish customers to remain long-term loyal customers to the brands that they purchase from.