How Pet Product Brands Leverage Customer Service Outsourcing to Efficiently Go Global

A cool cat (Russian blue) with glasses (found on Tiktok) and a beige/caramel color dog demonstrate a cute pose for the camera.

As the COVID-19 pandemic has changed people’s love for animals and their disposition when it comes to adopting domestic animals – like cats and dogs, global pet product brands are finding a rise in sales; our very own Callnovo Contact Center is here and ready to help such pet brands increase their customers’ CX with multilingual (native language support), omnichannel customer service outsourcing solutions, leading to increase customer acquisition/ customer retention rates and allowing global brands to find an even greater competitive drive in the global market.

Canadian eCommerce Market: Tips for Go Global Ecommerce Businesses Entering the Market

Though Canada has a total population of approx. 38 million people, its population is primarily concentrated along the southern Great Lakes, with other marginally more populated areas like Toronto, Vancouver, Montreal, Calgary, and Halifax.

When we look at the continent of North America, it’s impossible to overlook the sheer size of Canada. Canada has a massive land area of approximately 9-10 million square kilometers. However, it has only a population of around 38 million people. The population of Canada is primarily concentrated along the southern Great Lakes, with other […]

Callnovo’s State-of-the-art SaaS CRM Platform Empowers a New York-based Elderly Care Provider w/ Native Language Customer Service Solution in Chinese, English, and Spanish

Two young Asian customer service representatives speak with the Asian elderly in order to provide for them timely customer service that meets their healthcare needs.

With Callnovo Contact Center’s 24/7/365 multilingual and omnichannel virtual assistance support – behind an advanced, global clound-based SaaS CRM platform – many businesses – such as the leading New York-based elderly care provider “N” brand – can find the right round-the-clock coverage that ensures that those customers who need highly-efficient customer service can receive it at any time of the day through any channel – without any lapse in service.

Interpretation Service Solutions (Multilingual) – the Rising Demand for Interpreters and Callnovo’s Provided Multilingual, Remote Translation Service Solutions

One customer service rep and one customer speak in a native language at fluent language level so that the customer can receive the customer service support that they need.

With multilingual translation services, globally-expanding businesses have the opportunity to minimize the impact of language barrier pain points and provide a superb customer engagement experience that successfully meets customers’ needs; Callnovo has the expertise necessary to ensure that such high-quality language translation services are provided, ensuring that your business can meet your international customers with the timely and concrete service that they need.