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Why Work With An eCommerce Call Center?

Many businesses are in need of additional customer service representatives, after hours message takers, and other basic assistance for customers who call in or want to place an order over the phone. By partnering with an eCommerce call center, you…

A Beautiful Celebration of Joy | An International Colleague’s Wedding Invitations and Celebration, Callnovo’s Remote Blessing

A beautiful wedding ceremony and celebration is not only a blessed day for all those involved - but, more specifically for the bride and groom themselves as it not only marks the grand decision that they have decided to take to remain the rest of their lives together - but, it also marks the start of that wonderful journey with its challenges and intrinsic rewards. For our Callnovo family, this new chapter of life is even more significant - especially this particular time - as it was a special day to participate in the grand wedding of one of our most appreciated colleagues.

German Phone Call Etiquette (Inbound/Outbound) and the Vital Importance of Native German Language Customer Service Outsourcing

Within the booming German eCommerce market - and, behind steadily-growing Gross Domestic Product (GDP) numbers that should reach approximately US$ 4.9 U.S. trillion dollars by 2024 - cross-border eSellers have an unprecedented opportunity to expand with top-quality customer service that instills trust amongst German consumers and builds strong brand loyalty. To maximize the resulting gains, we've included phone etiquette tips on how to best resonate with German eCommerce customers - furthermore, with our Callnovo Contact Center's native language solutions, market-expanding eCommerce sellers can build solid relationships in such a way that they - via a heightened brand image - build long-term sales growth and financial success.

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