By ensuring you have access to native customer service resources, your go-global brand can reach offshore sales markets - such as the Indonesian market - successfully, allowing you long-term, global sales success while you augment your brand's global customer loyalty and ensure it reaches a trajectory of long-term growth and market success. Inside, we show you the benefits of localized customer service resourcing, how to effectively-utilize such local customer service resources, introduce you to successful client cases, and introduce you to Callnovo Contact Center's viable omnichannel, multilingual, native language call center outsourcing benefits.

Markham, Ontario, Canada - one of the fastest-growing cities in the North American country and a.k.a. the High-tech Capital of Canada - held its 32nd Annual Business Excellence Awards ceremony in highlight of rising, reputable, local businesses’ and organizations’ entrepreneurial spirit, ingenuity, and success. We want to congratulate Callnovo Contact Center for becoming a top 3 finalist in the Global Business Excellence category this year. Take a look inside to learn more about this highly-anticipated ceremony and to read about Callnovo's exciting participation in the grand event.

Within the healthcare industry, patient data confidentiality is extremely vital. Recently, Callnovo wrote on benefits of HIPAA compliance for healthcare patients whereby it’s mentioned security concerns regarding personal data confidentiality breaches is a real problem, stating: “within the United States…

As 2022 comes to an end - and as global economies continue to gain ground in terms of growth as a result of increasing eConmerce sales - it cannot be stressed enough how important it is for your global eSeller to consider the advantages of eCommerce outsourcing; check out our guide on its advantages - as well as key eCommerce outsourcing best practices - so that your business can augment its long-term brand loyalty and gain an edge in the global competitive sales market(s) - leading to strong financial success and a grand, long-term brand legacy.

As global economies continue to reap from post-COVID (or close to post-COVID) eCommerce boosts, an omnichannel eCommerce strategy is vital in boosting your e-Commerce seller’s global product/service sales, allowing you to find strong, long-term global market sales gains – as well as augment your eCommerce Seller’s global brand reputation & customer loyalty; check out Callnovo's detailed guide on how to make that to happen and take your global eCommerce sales to the next level.

With multilingual call center services, your go global brand has the unprecedented opportunity to meet global customers' service expectations through native language-based pre-sales & after-sales support that breaks language barriers and secures seamless customer engagement experiences that make high-quality CX a reality. Check out Callnovo's part 1 of their 2-part series on omnilingual call center services for global expansion where you'll learn about localized language services - as well as what to consider when deciding on such services.

Multilingual call center services ensure your go global brand successfully-meets global customers' service expectations through localized pre-sales & after-sales support that breaks language barriers, securing seamless, enjoyable CX that encourages long-term customer retention and brand ambassadorship. Check out Callnovo's part 2 of their series on omnilingual call center services for global expansion where you'll learn about localized language services advantages that'll help your brand successfully-penetrate foreign sales markets and augment your long-term brand growth and sales success by leaps and bounds.

With the right eCommerce KPI, your eSeller can increase it's overall brand loyalty and long-term sales success - especially newly-penetrated global sales markets. Callnovo Contact Center's article on eCommerce metrics to monitor for steadily-increasing brand growth & sales conversion provides the key performance indicators necessary to ensure your brand increases its long-term brand success. Take a look inside.

With the included key virtual assistant KPI, your global business will: (1) ensure it's maximizing its internal operations and service in a way that saves your business money while (2) enhancing it's business functions in order to improve service to its customers; you'll likewise reap long-term benefits - such as: greater brand recognition, stronger brand loyalty, and increased global brand growth & sales success. To see what such key virtual assistant metrics are, some tips on how to effectively-monitor them, and also how Callnovo Contact Center can take your virtual assistance services business to the next level, take a look inside.