By becoming well-informed of your responsibilities as a glo-global business to abide by the rules and regulations of the General Data Protection Registration - or GDPR - compliance policy, your business can successfully expand to the European sales market and gain European consumers' trust. Callnovo has a comprehensive GDPR training and implementation plan to make successful competition in the European market a reality - and keep your European customers' data securely protected.

Many businesses are in need of additional customer service representatives, after hours message takers, and other basic assistance for customers who call in or want to place an order over the phone. By partnering with an eCommerce call center, you…

“For e-Commerce sellers looking to go big and expand their business internationally to other countries to take advantage of sustained sales growth and a stronger competitive edge in the global eCommerce market, it’s vitally important to consider the advantages that…

Virtual Assistance: Regarding Its Necessity and Advantages As dental practitioners, running dental practices that make it their highest priority to ensure that dental patients’ dental health, hygiene, and overall well-being are in good shape – providing for them pleasant dental…

Japan’s e-Commerce Market: A Skillfully Successful Market Competitor Amongst Giants As the 4th-ranking largest e-commerce market worldwide – right behind largely populous countries like China, the United States, and the United Kingdom – Japan is no stranger to intense eCommerce…

A beautiful wedding ceremony and celebration is not only a blessed day for all those involved - but, more specifically for the bride and groom themselves as it not only marks the grand decision that they have decided to take to remain the rest of their lives together - but, it also marks the start of that wonderful journey with its challenges and intrinsic rewards. For our Callnovo family, this new chapter of life is even more significant - especially this particular time - as it was a special day to participate in the grand wedding of one of our most appreciated colleagues.

Within the booming German eCommerce market - and, behind steadily-growing Gross Domestic Product (GDP) numbers that should reach approximately US$ 4.9 U.S. trillion dollars by 2024 - cross-border eSellers have an unprecedented opportunity to expand with top-quality customer service that instills trust amongst German consumers and builds strong brand loyalty. To maximize the resulting gains, we've included phone etiquette tips on how to best resonate with German eCommerce customers - furthermore, with our Callnovo Contact Center's native language solutions, market-expanding eCommerce sellers can build solid relationships in such a way that they - via a heightened brand image - build long-term sales growth and financial success.

“In consideration that it’s been estimated that approximately 41% of all consumers (significantly growing every year) are becoming accustomed to utilizing live web chat as their main communication method to connect with commerce and eCommerce businesses (i.e. eBay Sellers, Lazada…

“As Commerce and eCommerce (i.e. eBay Sellers, Lazada Sellers, Shopee Sellers, Online e-Commerce Store Sellers, etcetera) businesses alike – regardless of the industry – are met with new product/service demands, there’s a grand need for companies to consider the various…