Consistent with the demonstration of Time Doctor’s OA200 2023, the COVID-19 pandemic has revamped how consumers shop for their products/services; what was domestic brick-and-mortar retail has transformed into offshore retail selling – propelling the explosion of global business expansion, leading to next level economic growth opportunities & extensive, long-term sales success. As a result, according to a 3rd party, numerous SMEs & bigger corporations have greatly-benefited from this shift towards digital economy. For example, SMBs from the U.S., U.K., and South American regions have been steadily-incrementing online net & gross sales in contrast to pre-COVID figures; from 2020-2022, regional SMBs gone digital generated an increase of revenue share by 8%+ compared to pre-pandemic revenue – furthermore, small B2B businesses from South America – specifically Brazil – have shared significant increases in net & gross profits throughout recent years.
As a result, corporations have been moving to a global structure within operations, contributing to an unprecedented, rising demand for omnichannel, multilingual call center outsourcing solutions which promise – and bring to fruition – strong, onshore & offshore sales market competition, brand recognition & growth, and long-term sales success. For example, the outsourcing industry (2021) generated US$ 245.9 billion dollars in capital – mainly within emerging markets; outsourcing continues to expand, forecast to maintain a compound annual growth rate of 9.1% up until 2030. As Callnovo demonstrated in their 2-part series on multilingual call center services for global business expansion:
“global contact center outsourcing brings an unprecedented opportunity to enjoy top, global customer engagement opportunities coupled with a slew of advantages – such as: additional revenue streams, international financial incentives, global talent acquisition, a more reputable brand image, and a global competitive edge.”
With such a high demand for global outsourcing solutions, the Global Outsourcing Firm (BPO) Index was established to objectively analyze & compare differences between highly-divergent business process outsourcing businesses (BPOs). As a result of the culmination of the time/energy put into that index, Outsource Accelerator (OA) & Time Doctor conjoined to release the Time Doctor OA 500 2023 Interactive Directory and Time Doctor OA 200 2023 Interactive Directory (February 2023) – an actively-updated list of the top 500 (even top 200) global outsourcing firms that provide an objective, comprehensive BPO assessment for decision-makers & industry stakeholders; this directory uses a proprietary methodology, assessing multiple points of metadata from 2,500+ worldwide BPO firms.
OA – a Globally-leading Aggregator of Outsourcing Firms
OA is, comparably, the globally-leading aggregator of worldwide outsourcing firms, providing independent info., advisory, and expert implementation of business process outsourcing – which is a tool for business transformation & cost reduction; OA is confirmed as the #1 outsourcing authority – and the world’s leading outsourcing marketplace. OA’s main priority is to ensure outsourcing is accessible & easy to implement, providing a comprehensive online platform that connects businesses with globally-leading outsourcing suppliers across various domains – such as: customer service (CS), sales, marketing, accounting, IT, HR, etc. OA also provides valuable resources – such as: articles, podcasts, webinars, courses, and events – to educate/empower worldwide businesses on the advantages & best practices of outsourcing, offering personalized consultations & assessments to help businesses find the most effective outsourcing solutions tailored to their needs.
Callnovo Contact Center – a Renowned Leader in Global Outsourcing Solutions
As a Toronto, Canada-based, big player in the call center outsourcing industry, Callnovo Contact Center – with nearly 20 years of dynamic call center outsourcing experience, providing service solutions to currently 1,200+ SMEs & Fortune 500 companies on a global basis in 40+ service industries – ensures enterprises grandly benefit from the superb, one-stop contact center outsourcing solutions they need, leading to strong long-term brand growth & sales success.
Callnovo highlights itself amongst global competitors with many advantages other outsourced service providers can’t guarantee – such as:
- competitive, affordable service pricing that incorporates an all-inclusive, flat rate, one-stop solution with existing & future FTE recruitment/replacement, payroll, local social benefit, medical insurance, etc.,
- tailored services in 65+ native languages throughout 150+ countries/regions worldwide and via 16+ operations centers in key locations to ensure a comprehensive service, as well as heightened customer engagement quality and smooth operations,
- a comprehensive 6-step training regimen – as well as ongoing operations management support – to enhance global businesses’ service quality and exceed short-and-long-term service goals,
- 24/7/365, omnichannel service support to ensure open brand-to-customer contact solutions, and vice versa, enhancing CX and improving global brand loyalty, and
- many others.
Being HIPAA-certified – as well as sharing the most prestigious recognition in the BPO industry (COPC Inc.’s certification), showing recognition as a globally-trusted call center leader – Callnovo and its global service solutions help companies in a variety of industries – such as: the cross-border e-commerce, real estate, medical care, nursing, tourism, and education industries; furthermore, Callnovo shares strong expertise in staffing & language skills to meet your service needs. Additionally, Callnovo is increasing its efforts in technology research and development to pave the way for the best global service, actively working towards providing superb AI-intelligent outsourced service solutions in the near future. Callnovo maintains collaboration with experts in various fields, comprehensively analyzing and tailoring the best for each business’ practices.
As a global, professional outsourcing provider in the industry, Callnovo implements comprehensive technical, operational, and management solutions throughout daily operations. To best meet the needs of brands and their customers, Callnovo focuses on technology-enabled global service, providing multilingual service solutions with omni-channel inbound/outbound phone, SMS, eMail, live chat, and social media integration for all businesses – regardless of their industry niche, size, and service needs. Callnovo continually-offers high-value services, constantly adapting to industry trends and expanding services to meet evolving industry needs.
Callnovo’s Recognition as a Global Top 200 (OA200) Provider
Callnovo, due to its superb service excellence since its foundation in 2004, as well as its unwavering resolve to meet global business’ service needs in a way that creates unlimited global brand growth opportunities and allows for strong competition in global sales markets, has been recognized by OA & Time Doctor via their Time Doctor OA 500 2023 Interactive Directory and Time Doctor OA 200 2023 Interactive Directory as a Global Top 200 (Time Doctor OA200 2023) provider amongst the most renowned BPOs worldwide. During its launch in February 2023, Callnovo was ranked by the OA500 2023 (OA200 2023) at #134; however, today, March 29th 2023, we have the proud privilege of sharing that Callnovo has moved up in rank to #131 out of 2,500+ global outsourced providers – a recognition that many BPOs dream of.
Conclusion
As corporations move to a global structure within operations, it’s highly-important for global businesses to consider the advantageous opportunity they have to partner with a leading outsourced service provider that can build their long-term brand growth and ensure they beat competitors with superb customer engagement services that enhance their long-term customer acquisition & loyalty, leading to long-term, global brand recognition and sales success; Callnovo Contact Center – recognized as a global TOP 200 BPO (OA200) – has proven to be a big player in the BPO industry and can ensure your business – regardless of your niche industry – meets its customers’ varying service needs and builds strong, long-term success.