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Booming China Cross-Border E-Commerce

China’s e-commerce market has surpassed the United States as over 300 Million consumers spent over $300 Billion (USD) in 2013! This amount that is expected to grow to over $1 Trillion (USD) by 2019 thanks to new customs and logistics…

Unleashing Omnichannel Customer Service Benefits: Proven eCommerce Customer Retention Strategies for Global Engagement & Sales Growth

This vector image demonstrates the versatility of omnichannel call center support, demonstrating that there are many omnichannel customer service benefits that contribute to a more seamless customer experience — such as: the provision of inbound/outbound customer support via multiple service channels at the same time (phone, live web chat, email, social media, and others) so that eCommerce customers can receive support when needed and at their preferred channels — all to the end that customers receive rapid service that meets their dynamic needs.
For U.S. e-Commerce businesses that are constantly-seeking ways to improve global customer engagement & build long-term customer retention, it's highly-important that they consider one proven strategy which is guaranteed to offer their e-Commerce customers a seamless customer experience; that is: embracing the power of omnichannel customer service and their omnichannel customer service benefits. Take a look inside as we delve into key omnichannel customer service benefits specifically-for your U.S.-based eCommerce business - as well as share how eCommerce customer retention strategies from an outsourced call center such as Callnovo Contact Center can enhance your long-term customer engagement & retention.

Unlocking Big Success in Medical Billing Customer Service: The Important Role of Client Success Managers

A medical billing customer service client success manager speaks with their medical billing customer service team leaders about an incorrectly-documented medical claim that they have been requested by a prominent medical billing business to regulate and fix.
For U.S. medical billing companies, there are typically many challenges that are hard to handle in-house - such as: increased medical patient dissatisfaction, lengthy wait times, billing errors & confusion, lack of transparency, and many others; to handle such challenges, it's very important to understand the vital importance of an expert client success manager and their operations management team within the realm of medical billing customer service to ensure top-notch service. Along with medical billing customer service outsourcing solutions, such an avid team of professionals can ensure your U.S. medical billing business builds strong, reputable, long-term business growth and success. Find out more inside our article.

The Big Role of Client Success Managers in Legal Customer Service Outsourcing for U.S. Law Firms

A legal customer service outsourcing client success manager speaks with one of their legal customer service team leaders about her team's high call volume and increase in overall channel volume about the most efficient way to ensure that the change in volume is handled effectively without affecting performance.
For U.S. law firms, there are typically many challenges that are hard to handle in-house - such as: high channel volumes, consistent client case follow-up, unmanageable workloads, the provision of accurate legal client data, and many others; to handle such challenges, it's very important to understand the vital importance of an expert client success manager and their operations management team to ensure top-notch legal customer service. Along with legal customer service outsourcing solutions, such an avid team of professionals can ensure your U.S. law firm builds strong, reputable, long-term business growth and success. Find out more inside our article.

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