Tier 1 Tech Support Employee Highlight: Diego Orbegoso – Callnovo’s Bolivian Tech Support Team Leader for a Solar Energy Inverter Business
Thanks to tier 1 tech support team leaders like Diego Orbegoso and their tech support teams, Callnovo Contact Center is a leading expert in providing high-quality outsourced technical support – as well as customer service – that can guarantee any business or corporation strong customer retention and a highly-recognized and respected brand reputation, ensuring that their sales growth and sales success increasingly become more secure and stable in the global market – regardless of the industry.
Read MoreTier 1 Tech Support Employee Highlight: Diego Orbegoso – Callnovo’s Bolivian Tech Support Team Leader for a Solar Energy Inverter Business
English Customer Service Outsourcing within the Plurinational State of Bolivia in South America: the Advantage and Process of Recruiting Highly-proficient Bilingual Bolivian English/Spanish Speakers
Right in the heart of La Paz, Bolivia – the seat of the Bolivian government – Callnovo Contact Center's Bolivian call center team taps into the advantage of the English literacy success of Bolivian students to hire highly-proficient English language speakers for English customer service outsourcing via a well-developed recruitment process so as to provide exceptional customer service that helps businesses to build a stronger brand reputation and increment their sales success through a greater competitive advantage in the global market.
Read MoreEnglish Customer Service Outsourcing within the Plurinational State of Bolivia in South America: the Advantage and Process of Recruiting Highly-proficient Bilingual Bolivian English/Spanish Speakers
Malaysia eCommerce Market – its Dominance and Shopee’s Success: Callnovo’s Localized Customer Service in the Malaysian Language Can Successfully Help Global eCommerce Sellers
Following the Malaysia eCommerce market dominancy and the increasing success of Shopee Malaysia, global eCommerce sellers can generate a stronger long-term sales success and financial stability by successfully adhering to the Shopee eCommerce platform’s service standards which include performance metrics as: number of unique buyers, number of net orders, all-time shop rating, and chat response rate – offering Preferred Seller perks that increase Shopee buyer trust, boost shops’ search ranking, and also attract buyers with Shopee Coins rewards; Callnovo Contact Center is ready to help cross-border eCommerce sellers take advantage of this opportunity with localized customer service in the Malaysian language that builds Malay eCommerce customer trust to the end that they and existing Malay customers become long-term loyal shoppers.
Read MoreMalaysia eCommerce Market – its Dominance and Shopee’s Success: Callnovo’s Localized Customer Service in the Malaysian Language Can Successfully Help Global eCommerce Sellers
Lazada Vietnam: Behind Lazada’s eCommerce Market Success, Callnovo is Ready to Help Global eCommerce Sellers with Exceptional Localized Customer Service in the Vietnamese Language
Behind Lazada Vietnam's success within the eCommerce market, Callnovo is ready to help cross-border eCommerce sellers who are either looking to integrate into the Vietnamese eCommerce market or have already started selling in Vietnam via the Lazada Marketplace to connect with Vietnamese consumers in order to build trust with them and then increase their customer acquisition and brand loyalty, bringing strong eCommerce sales success.
Read MoreLazada Vietnam: Behind Lazada’s eCommerce Market Success, Callnovo is Ready to Help Global eCommerce Sellers with Exceptional Localized Customer Service in the Vietnamese Language
Cash on Delivery (COD) within the eCommerce Market in Vietnam: Callnovo Contact Center Has the Expert Service Necessary to Help eCommerce Sellers Overcome Pain Points and Ensure Completed Transactions
The cash on delivery (COD) logistics model - also known as collect on delivery and payment on delivery - is one of the most preferred payment methods by eCommerce consumers in Vietnam due to the fact that they prefer seeing their ordered products before paying for them; though the COD business model comes with pain points, Callnovo's localized Vietnamese customer service can help cross-border eCommerce sellers within the Vietnamese eCommerce market to minimize the risks associated with the logistics model in order to close transactions with Vietnamese consumers so that global eCommerce sellers can successfully build customer acquisition and secure strong brand loyalty.
Read MoreCash on Delivery (COD) within the eCommerce Market in Vietnam: Callnovo Contact Center Has the Expert Service Necessary to Help eCommerce Sellers Overcome Pain Points and Ensure Completed Transactions
Indonesia’s eCommerce Market is Booming: Callnovo’s Provision of Localized Customer Service is a Viable Option for eCommerce Sellers Tapping into the Indonesian Market
Despite the COVID-19 pandemic, Indonesia is a rapidly growing market for eCommerce sales; with its ongoing trend of steady gross domestic product growth (GDP) which currently tops 1.08 trillion U.S. dollars – and, its B2C e-Commerce market currently worth 13.6 billion U.S. dollars – global eCommerce sellers have a grand, untapped opportunity to expand into the Indonesia eCommeerce market to gain a strong competitive advantage against their global market competitors. Callnovo Contact Center is active and ready to help eCommerce sellers looking to tap into the Indonesian eCommerce market to provide localized customer service that increases customer acquisition and influences Indonesian customers to become long-term, loyal customers.
Read MoreIndonesia’s eCommerce Market is Booming: Callnovo’s Provision of Localized Customer Service is a Viable Option for eCommerce Sellers Tapping into the Indonesian Market
Amazon Poland Ready to Launch: Callnovo is Ready to Help Global eCommerce Sellers’ Entrance into the Polish Market by Providing Exceptional Localized Customer Service
With Amazon.com, Incorporated preparing to launch Amazon Poland within the European country of Poland – a young, attractive market for the development of eCommerce that has also been showing positively optimistic economic growth since 2019 – global eCommerce sellers have an unprecedented opportunity to expand their sales into the Polish eCommerce market to gain an even stronger competitive advantage in the global market against competitors with our very own Callnovo Contact Center's localized customer service that increases customer acquisition and that influences Polish customers to remain long-term loyal customers to the brands that they purchase from.
Read MoreAmazon Poland Ready to Launch: Callnovo is Ready to Help Global eCommerce Sellers’ Entrance into the Polish Market by Providing Exceptional Localized Customer Service
The Strong Rebound of China’s Domestic Market Economy is Significantly Increasing Demand for Mandarin and Cantonese Outsourced Call Center Services
Despite the economic setback throughout Q1 and Q2 of 2020, the Chinese economy - that is, China’s domestic economy - has been largely brought under control and has even strongly rebounded as of the end of the 4th financial quarter of last year, 2020, creating a significant increase in demand for outsourced call center customer service and tech support in the Chinese Mandarin and Cantonese languages.
Read MoreThe Strong Rebound of China’s Domestic Market Economy is Significantly Increasing Demand for Mandarin and Cantonese Outsourced Call Center Services
Customer Relationship Management (CRM): An Introduction to Callnovo’s Global Omnichannel SaaS CRM Platform’s Benefits and Advantages
For eCommerce sellers wanting to take traditional foreign trade international to successfully integrate into global markets, it's vitally important to consider the associated challenges; while unprecedented international eCommerce sales opportunities exist, localizing customer service and providing products that native consumers desire is difficult due to cultural differences. With Callnovo’s Global Omnichannel Cloud CRM platform / Global Omnichannel Cloud customer relationship management platform, successful integration into foreign markets is guaranteed – ensuring global eCommerce brand reach, strong customer acquisition, and long-term customer retention.
Read MoreCustomer Relationship Management (CRM): An Introduction to Callnovo’s Global Omnichannel SaaS CRM Platform’s Benefits and AdvantagesEmbark on a 7-Day Journey with Our Contact Center Platform. Try HeroDash for Free Today!
Canada Headquarters
Suite 1108, 3601 Highway 7 East
Markham, ON L3R 8X6
Canada
Markham, ON L3R 8X6
Canada
China Headquarters
Room 1803, Shen Lan Shi Dai Building
Baling Middle Road, Yueyanglou District Yueyang City, Hunan Province, China, 414000.
Baling Middle Road, Yueyanglou District Yueyang City, Hunan Province, China, 414000.
Shenzhen TR&D Operation Center
No. 9988, Shennan Avenue
Nanshan District, Shenzhen, Guangdong
China, 518000
Nanshan District, Shenzhen, Guangdong
China, 518000
Bolivia Operation Center
Torre Las Americas, Av. Arce 2433
La Paz, Bolivia
La Paz, Bolivia
Nicaragua Operation Center
Suite 502 , Piso 5
Managua, Nicaragua, 14038
Managua, Nicaragua, 14038
Philippines Operation Center
Maharlika Highway Cabanatuan City
Nueva Ecija, Philippines 3100
Nueva Ecija, Philippines 3100