A demonstration of Callnovo Contact Center's Customer Relationship Management (CRM) platform with live web chat with integrated Conversational AI (artificial intelligence) capabilities; a smiling customer service representative is giving a thumbs up while showing eCommerce products from Samsung as they meet U.S. live chat etiquette standards.

U.S. Live Chat Etiquette and the Importance of Outsourced Customer Service

As live web chat with integrated AI is becoming the mainstream means of contact between eCommerce sellers and their eCommerce customers, it is vitally important that they understand how to provide high-quality customer service that meets U.S. live chat etiquette standards; Callnovo Contact - your global customer service experts for more than 16 years - is ready to help so that global eSellers can increment their customer acquisition and customer retention rates and in- turn find a stronger competitive advantage in the global eCommerce market which leads to long-term sales success and security.
Read MoreU.S. Live Chat Etiquette and the Importance of Outsourced Customer Service
A Thai eCommeerce consumer is shopping on their cellphone for products on Shopee Thailand's e-Commerce platform; there is a Shopee logo in the background on a computer monitor.

Shopee Thailand and Lazada Thailand: Behind Each eCommerce Platform’s Sales Success, Callnovo is Ready to Help Cross-border eCommerce Sellers with Exceptional Localized Customer Service in the Thai Language

Behind Shopee Thailand's and Lazada Thailand's augmented website traffic despite the COVID-19 pandemic, cross-border eCommerce sellers have an unprecedented opportunity to increase their eCommerce sales success by adhering to each ePlatform's standards of service; Callnovo's localized customer service in the Thai language can help global e-Commerce sellers to maintain such service standards so that they may enjoy each e-Commerce platform's Preferred Seller perks, guaranteeing that their brand identity and customer acquisition rates increase so that they may enjoy a more stable competitive edge in the global e-Commerce market.
Read MoreShopee Thailand and Lazada Thailand: Behind Each eCommerce Platform’s Sales Success, Callnovo is Ready to Help Cross-border eCommerce Sellers with Exceptional Localized Customer Service in the Thai Language
A picture of the smiling Diego Orbegoso - Callnovo Contact Center's Bolivian tier 1 tech support team leader of a solar energy inverter business.

Tier 1 Tech Support Employee Highlight: Diego Orbegoso – Callnovo’s Bolivian Tech Support Team Leader for a Solar Energy Inverter Business

Thanks to tier 1 tech support team leaders like Diego Orbegoso and their tech support teams, Callnovo Contact Center is a leading expert in providing high-quality outsourced technical support – as well as customer service – that can guarantee any business or corporation strong customer retention and a highly-recognized and respected brand reputation, ensuring that their sales growth and sales success increasingly become more secure and stable in the global market – regardless of the industry.
Read MoreTier 1 Tech Support Employee Highlight: Diego Orbegoso – Callnovo’s Bolivian Tech Support Team Leader for a Solar Energy Inverter Business
A picture of our TP-Link English customer service outsourcing team that is smiling under the leadership of Callnovo Bolivia's Operations Manager, Pablo Peñaloza, because they have received and maintained the award for Best TP-Link Service Provider since 2019 up until the present (2020).

English Customer Service Outsourcing within the Plurinational State of Bolivia in South America: the Advantage and Process of Recruiting Highly-proficient Bilingual Bolivian English/Spanish Speakers

Right in the heart of La Paz, Bolivia – the seat of the Bolivian government – Callnovo Contact Center's Bolivian call center team taps into the advantage of the English literacy success of Bolivian students to hire highly-proficient English language speakers for English customer service outsourcing via a well-developed recruitment process so as to provide exceptional customer service that helps businesses to build a stronger brand reputation and increment their sales success through a greater competitive advantage in the global market.
Read MoreEnglish Customer Service Outsourcing within the Plurinational State of Bolivia in South America: the Advantage and Process of Recruiting Highly-proficient Bilingual Bolivian English/Spanish Speakers
A computer is showing the Shopee Malaysia eCommerce market website while a shopping cart next to it says, "Let's Shop," "Add to Cart," and "Buy Now;" there is a shopping bag in the picture, a newly-purchased iPhone, and the shopping cart is filled with eCommerce packages.

Malaysia eCommerce Market – its Dominance and Shopee’s Success: Callnovo’s Localized Customer Service in the Malaysian Language Can Successfully Help Global eCommerce Sellers

Following the Malaysia eCommerce market dominancy and the increasing success of Shopee Malaysia, global eCommerce sellers can generate a stronger long-term sales success and financial stability by successfully adhering to the Shopee eCommerce platform’s service standards which include performance metrics as: number of unique buyers, number of net orders, all-time shop rating, and chat response rate – offering Preferred Seller perks that increase Shopee buyer trust, boost shops’ search ranking, and also attract buyers with Shopee Coins rewards; Callnovo Contact Center is ready to help cross-border eCommerce sellers take advantage of this opportunity with localized customer service in the Malaysian language that builds Malay eCommerce customer trust to the end that they and existing Malay customers become long-term loyal shoppers.
Read MoreMalaysia eCommerce Market – its Dominance and Shopee’s Success: Callnovo’s Localized Customer Service in the Malaysian Language Can Successfully Help Global eCommerce Sellers
A content and happy Vietnamese woman is smiling while browsing her iPad tablet because she ordered many eCommerce packages from Lazada Vietnam's eCommerce marketplace.

Lazada Vietnam: Behind Lazada’s eCommerce Market Success, Callnovo is Ready to Help Global eCommerce Sellers with Exceptional Localized Customer Service in the Vietnamese Language

Behind Lazada Vietnam's success within the eCommerce market, Callnovo is ready to help cross-border eCommerce sellers who are either looking to integrate into the Vietnamese eCommerce market or have already started selling in Vietnam via the Lazada Marketplace to connect with Vietnamese consumers in order to build trust with them and then increase their customer acquisition and brand loyalty, bringing strong eCommerce sales success.
Read MoreLazada Vietnam: Behind Lazada’s eCommerce Market Success, Callnovo is Ready to Help Global eCommerce Sellers with Exceptional Localized Customer Service in the Vietnamese Language
A businessman in Vietnam is using cash on delivery (COD) - also known as collect on delivery and payment on delivery - to pay a Vietnamese merchant cash money for a package.

Cash on Delivery (COD) within the eCommerce Market in Vietnam: Callnovo Contact Center Has the Expert Service Necessary to Help eCommerce Sellers Overcome Pain Points and Ensure Completed Transactions

The cash on delivery (COD) logistics model - also known as collect on delivery and payment on delivery - is one of the most preferred payment methods by eCommerce consumers in Vietnam due to the fact that they prefer seeing their ordered products before paying for them; though the COD business model comes with pain points, Callnovo's localized Vietnamese customer service can help cross-border eCommerce sellers within the Vietnamese eCommerce market to minimize the risks associated with the logistics model in order to close transactions with Vietnamese consumers so that global eCommerce sellers can successfully build customer acquisition and secure strong brand loyalty.
Read MoreCash on Delivery (COD) within the eCommerce Market in Vietnam: Callnovo Contact Center Has the Expert Service Necessary to Help eCommerce Sellers Overcome Pain Points and Ensure Completed Transactions
The city of Jakarta, Indonesia flourishes with life at night, demonstrating the grand success of its commercial sector and the advantage the Indonesia eCommerce market provides to the country's economy.

Indonesia’s eCommerce Market is Booming: Callnovo’s Provision of Localized Customer Service is a Viable Option for eCommerce Sellers Tapping into the Indonesian Market

Despite the COVID-19 pandemic, Indonesia is a rapidly growing market for eCommerce sales; with its ongoing trend of steady gross domestic product growth (GDP) which currently tops 1.08 trillion U.S. dollars – and, its B2C e-Commerce market currently worth 13.6 billion U.S. dollars – global eCommerce sellers have a grand, untapped opportunity to expand into the Indonesia eCommeerce market to gain a strong competitive advantage against their global market competitors. Callnovo Contact Center is active and ready to help eCommerce sellers looking to tap into the Indonesian eCommerce market to provide localized customer service that increases customer acquisition and influences Indonesian customers to become long-term, loyal customers.
Read MoreIndonesia’s eCommerce Market is Booming: Callnovo’s Provision of Localized Customer Service is a Viable Option for eCommerce Sellers Tapping into the Indonesian Market
A vector image builds the excitement of the opening of Amazon Poland, demonstrating such eCommerce aspects as logistics and direct commercial sales.

Amazon Poland Ready to Launch: Callnovo is Ready to Help Global eCommerce Sellers’ Entrance into the Polish Market by Providing Exceptional Localized Customer Service

With Amazon.com, Incorporated preparing to launch Amazon Poland within the European country of Poland – a young, attractive market for the development of eCommerce that has also been showing positively optimistic economic growth since 2019 – global eCommerce sellers have an unprecedented opportunity to expand their sales into the Polish eCommerce market to gain an even stronger competitive advantage in the global market against competitors with our very own Callnovo Contact Center's localized customer service that increases customer acquisition and that influences Polish customers to remain long-term loyal customers to the brands that they purchase from.
Read MoreAmazon Poland Ready to Launch: Callnovo is Ready to Help Global eCommerce Sellers’ Entrance into the Polish Market by Providing Exceptional Localized Customer Service

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