Over the past five years, live web chat — or live chat — has been increasingly becoming a mainstream and essential communication tool throughout the United States and Europe by which global consumers get in contact with eCommerce sellers for remote customer service and tech support solutions; live chat provides many key benefits to startups, small, medium, and large businesses and corporations and should be implemented as it provides high-quality customer experiences that increase customer retention rates and also create strong brand loyalty, bringing steady short-term growth and long-term success to businesses and corporations on a global level.

Due to the advancement of the Worldwide Web (WWW) and the standardization of commercial selling via the internet – eCommerce sellers have the world’s customers at their footsteps – which is causing global market competition to tighten, making it difficult for businesses to distinguish themselves from their competitors; in consideration of this, there is a desperate need for eCommerce companies to stand out on top by providing multilingual customer support that exceeds customer expectations, increasing brand recognition and customer loyalty and ensuring strong business success within the global e-Commerce market.

An inconspicuous headline related to Amazon has caused many cross-border sellers to pay serious attention, as well as dominating the news headlines of major e-commerce platforms. “Policy Update: Effective December 3, Amazon prohibits sellers from using languages or emails that…

On April 13, 2020, Amazon announced to recruit an additional 75,000 employees after hiring 100,000 new employees since March, to keep up with a coronavirus-related spike in demand. The public relations department at Amazon revealed that it will offer permanent…

According to the Top 50 Global Construction Machinery Manufacturers in 2018 (Yellow Table 2018), China’s engineering machinery industry has witnessed strong rebound growth after years of declining sales data since 2017. For example, the excavator field has produced a double growth miracle and achieved the…