Does a Call Center Need CRM and CTI Capability and Customization?
For a call center to run at optimal performance, it must employ all of the tools and technologies available. Two of the most important technologies include CRM (customer relationship management) and CTI (computer telephony integration). Let’s take a look at…
5 Important Performance Metrics that an Inbound Call Center Should Be Tracking
Modern technology has made it relatively easy for Call Center Managers to determine how well the call center is doing in terms of performance, measurement as well as tracking. However, sifting through the amount of information that’s available can be…
Is It Essential for a Call Center Service Provider to Have Local Service Experience in the Country the Business is covering?
Outsourcing your customer service, technical support or telemarketing to a call center can be beneficial in a number of ways, particularly in terms of cost savings. But should you take the chance of hiring just any overseas bilingual call center,…
3 Ways to Future-proof Your Call Center
The need to future-proof your call center is a necessity given the scale at which technology has been developing. The internet has made it possible for customers to independently learn more about products and services, which, in turn, means that…
How Important is it for a Call Center Service Vendor to Have a Workforce Management Software?
For an inbound call center to remain profitable, it must maintain a high level of operational efficiency. This is particularly important when it comes to 24×7 call center operations. Workforce management solutions enable contact centers to manage their human resources…
How multilingual tech support can break language barriers and deliver exceptional customer satisfaction
According to a 2011 European Commission study, 42% of consumers admitted that they would never buy products and avail services in other languages. This fact highlights the indisputable importance of language and how it can either make or break your…
Outsourcing is your business’ best chance to conquer the Korean market
South Korea has been an Asian economic superpower for many decades and it’s not surprising that thousands of investors from all over the world have found refuge in the country’s stable economy and interesting market. While some of the growing…
The most productive and efficient businesses have one thing in common: excellent inbound customer service – Here’s Why
Outsourcing to an inbound contact center to manage your company’s customer services can greatly increase your chances of raking in more profits. However, many organizations have failed to recognize the growing importance of this approach – at least not until…
Top roles of a real estate virtual assistant and why you need one
For many real estate agents, being successful in a highly competitive industry is a long and bumpy ride. In fact, those who are already at the top know exactly how they have sacrificed a great deal of their time and…
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Canada Headquarters
Suite 1108, 3601 Highway 7 East
Markham, ON L3R 8X6
Canada
Markham, ON L3R 8X6
Canada
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Room 1803, Shen Lan Shi Dai Building
Baling Middle Road, Yueyanglou District Yueyang City, Hunan Province, China, 414000.
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