Callnovo

As a seller on Amazon, regardless of FBA or FBM, you know the importance of customer reviews. More, and better, Amazon reviews will build your product’s 5-star rating, help it stand out and gain more sales. According to a study…

Overseas Chinese residents are everywhere across the whole world nowadays. In some countries, like Canada, Malaysia and Singapore, Chinese is the most popular ethnic language in the country; In US, there are over 4 million Chinese people living there; In…

Realtors work some of the longest, latest, most unpredictable hours of any profession. As a high-performing real estate agent, you must be reachable and interruptable 24/7 every day of the year to be available to each of your clients, whenever…

China’s e-commerce market has surpassed the United States as over 300 Million consumers spent over $300 Billion (USD) in 2013! This amount that is expected to grow to over $1 Trillion (USD) by 2019 thanks to new customs and logistics…

A multilingual call center plays a big part in any global business plan. The challenge to provide local customer service becomes more complex as your market expands. When languages become barriers, the need to outsource to a multilingual call center…

Almost all successful businesses face the need to expand their customer contact division at some point, and a cost-benefit analysis must be made between an in-house call center vs. outsource call center. This may be a question of hiring one…