Callnovo’s One-stop Global CX Solutions Alleviate Global E-Commerce Customer Service Struggle

This vector image demonstrates different household products/electronics products you'd find in a common household - whether for household cleaning or for child play.

For global eCommerce brands, it’s highly important to provide excellent pre-sales/after-sales customer service solutions that augment the quality of digital customer engagement experiences, leading to higher customer retention rates and stronger brand loyalty; with Callnovo’s key customer service and tech support outsourcing solutions, e-Commerce brands of any product industry have the opportunity to increase customers’ pleasant customer service satisfaction experiences and in-turn find a grander competitive drive in global eCommerce and sales markets.

Canadian eCommerce Market: Tips for Go Global Ecommerce Businesses Entering the Market

Though Canada has a total population of approx. 38 million people, its population is primarily concentrated along the southern Great Lakes, with other marginally more populated areas like Toronto, Vancouver, Montreal, Calgary, and Halifax.

When we look at the continent of North America, it’s impossible to overlook the sheer size of Canada. Canada has a massive land area of approximately 9-10 million square kilometers. However, it has only a population of around 38 million people. The population of Canada is primarily concentrated along the southern Great Lakes, with other […]

The Importance of an Omni-Channel Contact Center to a Brands’s Global Strategy

An infograph highlights details of Callnovo's global customer service team and internally-developed cloud-based SaaS CRM and communications platform; such factors are demonstrated - like: global native language speakers, 24/7 coverage, low customer service representative turnover rates, tailored plans, and phone, SMS, social media, live chat, email, and in-app messaging integration.

Amazon recently banned many Ecommerce sellers for generating fake reviews for their products – a well-known industry secret. This blockade pushed many global e-Commerce brands to pursue a different path. These brands are now working to develop unique brand premiums and independence to build their own identity outside of the Amazon platform, which requires improved products and […]

Competitively Dominate the Nordic eCommerce Market with Callnovo’s Native Language Customer Service Outsourcing Solutions

A couple from a Nordic community in Norway demonstrates their excitement at being able to successfully change the model of the new dishwasher they purchased online before it gets shipped to their home.

With Callnovo Contact Center’s 24/7/365 global customer service outsourcing solutions, go-global eCommerce businesses have an unprecedented opportunity to utilize multilingual, omnichannel customer care support in Nordic customers’ native languages to penetrate the Nordic region’s growing e-Commerce market and in-turn build their brand’s long-term sales success and financial security.

How to Obtain Authentic Amazon Five-Star Reviews Using Customer Service Soft-skills

A young lady leaves a five-star review on Amazon for a product that she purchased and received without issues; this shows the important of quality customer experiences as such pleasant experiences increases business' Preferred Seller ratings.

With the right customer service soft-skills, your eCommerce business’ customer service team can ensure your customers receive high-quality service that ensures a long-term increase in your brand recognition and customer retention rates. The added benefit as an eCommerce seller, selling e-Commerce products on eCommerce platforms – such as Amazon – is that your short-term/long-term loyal customers’ll leave real, authentic five-star reviews that increase your Preferred Seller ratings. The long-term sales benefits are unprecedented, ensuring sales revenue and financial security longevity.

Vital eCommerce Benefits to Philippines Customer Service Outsourcing

A smiling female, Philippines customer service representative provides eCommerce customer support to a customer who would like to return their purchased product for a replacement.

Global market-expanding eCommerce businesses looking to take advantage of customer service outsourcing to penetrate new markets and more strongly compete can bring their e-Commerce sales success to the next level by outsourcing their customer service (CS) to the Philippines – a competitive threat to the world’s established BPOs. With Callnovo Contact Center, taking advantage of Philippines customer service outsourcing has never been easier and can afford your business strong brand recognition and brand loyalty benefits – great for long-term financial security and global sales success.

German Phone Call Etiquette (Inbound/Outbound) and the Vital Importance of Native German Language Customer Service Outsourcing

Two native, female German customer service reps provide clear after-sales customer service solutions to a U.S. company that's recently expanded to the German sales market.

Within the booming German eCommerce market – and, behind steadily-growing Gross Domestic Product (GDP) numbers that should reach approximately US$ 4.9 U.S. trillion dollars by 2024 – cross-border eSellers have an unprecedented opportunity to expand with top-quality customer service that instills trust amongst German consumers and builds strong brand loyalty. To maximize the resulting gains, we’ve included phone etiquette tips on how to best resonate with German eCommerce customers – furthermore, with our Callnovo Contact Center’s native language solutions, market-expanding eCommerce sellers can build solid relationships in such a way that they – via a heightened brand image – build long-term sales growth and financial success.

Japanese eCommerce Market: A Booming Prediction, an Unprecedented Opportunity for Market-expanding eSellers, and the Vital Importance of Respectable Customer Service

A magnifying glass focuses in on the Rakuten eCommerce Seller platform - one of Japan's most successful e-Commerce platforms.

Japan’s e-Commerce Market: A Skillfully Successful Market Competitor Amongst Giants As the 4th-ranking largest e-commerce market worldwide – right behind largely populous countries like China, the United States, and the United Kingdom – Japan is no stranger to intense eCommerce competitiveness in the global eCommerce market. From 2012-2018 (a period of only 6 years), the […]

U.S. Live Chat Etiquette and the Importance of Outsourced Customer Service

A demonstration of Callnovo Contact Center's Customer Relationship Management (CRM) platform with live web chat with integrated Conversational AI (artificial intelligence) capabilities; a smiling customer service representative is giving a thumbs up while showing eCommerce products from Samsung.

“The United States’ e-Commerce market has been basking in the spotlight over the past year due to its fast-driving eCommerce sales momentum despite the COVID-19 pandemic and is about to reach a long-awaited-for trillion dollar milestone next year (2022); this means grand opportunities for global eCommerce sellers (i.e. eBay Sellers, Lazada Sellers, Shopee Sellers, Online […]

Shopee Thailand and Lazada Thailand: Behind Each eCommerce Platform’s Sales Success, Callnovo is Ready to Help Cross-border eCommerce Sellers with Exceptional Localized Customer Service in the Thai Language

A Thai eCommeerce consumer is shopping on their cellphone for products on Shopee Thailand's e-Commerce platform; there is a Shopee logo in the background on a computer monitor.

Behind Shopee Thailand’s and Lazada Thailand’s augmented website traffic despite the COVID-19 pandemic, cross-border eCommerce sellers have an unprecedented opportunity to increase their eCommerce sales success by adhering to each ePlatform’s standards of service; Callnovo’s localized customer service in the Thai language can help global e-Commerce sellers.