eCommerce KPI & eCommerce Metrics for Steadily-increasing Brand Growth & Sales Conversion

This infograph demonstrates a female eCommerce social media manager reviewing her team's eCommerce KPI to ensure that the eCommerce brand they provide service to is able to increase that eSeller's overall brand reputation and customer loyalty.

With the right eCommerce KPI, your eSeller can increase it’s overall brand loyalty and long-term sales success – especially newly-penetrated global sales markets. Callnovo Contact Center’s article on eCommerce metrics to monitor for steadily-increasing brand growth & sales conversion provides the key performance indicators necessary to ensure your brand increases its long-term brand success. Take a look inside.

eCommerce Outsourcing/eCommerce Customer Service Outsourcing Best Practices to Ensure Stronger Customer Loyalty

This vector on eCommerce customer service outsourcing best practices demonstrates various functions that outsourced e-Commerce customer service representatives fulfill - such as: pre-sales/post-sales customer engagement, customer review management & maintenance, omnichannel customer contact, demographics, etc.

As 2022 comes to an end – and as global economies continue to gain ground in terms of growth as a result of increasing eConmerce sales – it cannot be stressed enough how important it is for your global eSeller to consider the advantages of eCommerce outsourcing; check out our guide on its advantages – as well as key eCommerce outsourcing best practices – so that your business can augment its long-term brand loyalty and gain an edge in the global competitive sales market(s) – leading to strong financial success and a grand, long-term brand legacy.

Callnovo’s One-stop Global CX Solutions Alleviate Global E-Commerce Customer Service Struggle

Different household products/electronics products you'd find in a common household are demonstrated - whether for household cleaning or for child play' for brands that sell these products, key CX solutions are valuable in ensuring that your customer base grows and that your customers become long-term loyal customers..

For global eCommerce brands, it’s highly important to provide excellent pre-sales/after-sales customer service solutions that augment the quality of digital customer engagement experiences, leading to higher customer retention rates and stronger brand loyalty; with Callnovo’s key customer service and tech support outsourcing solutions, e-Commerce brands of any product industry have the opportunity to increase customers’ pleasant customer service satisfaction experiences and in-turn find a grander competitive drive in global eCommerce and sales markets.

Canadian eCommerce Market: Tips for Go Global Ecommerce Businesses Entering the Market

Though Canada has a total population of approx. 38 million people, its population is primarily concentrated along the southern Great Lakes, with other marginally more populated areas like Toronto, Vancouver, Montreal, Calgary, and Halifax.

When we look at the continent of North America, it’s impossible to overlook the sheer size of Canada. Canada has a massive land area of approximately 9-10 million square kilometers. However, it has only a population of around 38 million people. The population of Canada is primarily concentrated along the southern Great Lakes, with other […]

The Importance of an Omni-Channel Contact Center to a Brands’s Global Strategy

An infograph highlights details of Callnovo's global customer service team and internally-developed cloud-based SaaS CRM and communications platform; such factors are demonstrated - like: global native language speakers, 24/7 coverage, low customer service representative turnover rates, tailored plans, and phone, SMS, social media, live chat, email, and in-app messaging integration.

Amazon recently banned many Ecommerce sellers for generating fake reviews for their products – a well-known industry secret. This blockade pushed many global e-Commerce brands to pursue a different path. These brands are now working to develop unique brand premiums and independence to build their own identity outside of the Amazon platform, which requires improved products and […]

Competitively Dominate the Nordic eCommerce Market with Callnovo’s Native Language Customer Service Outsourcing Solutions

A couple from a Nordic community in Norway demonstrates their excitement at being able to successfully change the model of the new dishwasher they purchased online before it gets shipped to their home.

With Callnovo Contact Center’s 24/7/365 global customer service outsourcing solutions, go-global eCommerce businesses have an unprecedented opportunity to utilize multilingual, omnichannel customer care support in Nordic customers’ native languages to penetrate the Nordic region’s growing e-Commerce market and in-turn build their brand’s long-term sales success and financial security.

How to Obtain Authentic Amazon Five-Star Reviews Using Customer Service Soft-skills

A young lady leaves a five-star review on Amazon for a product that she purchased and received without issues; this shows the important of quality customer experiences as such pleasant experiences increases business' Preferred Seller ratings.

With the right customer service soft-skills, your eCommerce business’ customer service team can ensure your customers receive high-quality service that ensures a long-term increase in your brand recognition and customer retention rates. The added benefit as an eCommerce seller, selling e-Commerce products on eCommerce platforms – such as Amazon – is that your short-term/long-term loyal customers’ll leave real, authentic five-star reviews that increase your Preferred Seller ratings. The long-term sales benefits are unprecedented, ensuring sales revenue and financial security longevity.

Vital eCommerce Benefits to Philippines Customer Service Outsourcing

A smiling female, Philippines customer service representative provides eCommerce customer support to a customer who would like to return their purchased product for a replacement.

Global market-expanding eCommerce businesses looking to take advantage of customer service outsourcing to penetrate new markets and more strongly compete can bring their e-Commerce sales success to the next level by outsourcing their customer service (CS) to the Philippines – a competitive threat to the world’s established BPOs. With Callnovo Contact Center, taking advantage of Philippines customer service outsourcing has never been easier and can afford your business strong brand recognition and brand loyalty benefits – great for long-term financial security and global sales success.

German Phone Call Etiquette (Inbound/Outbound) and the Vital Importance of Native German Language Customer Service Outsourcing

Two native, female German customer service reps provide clear after-sales customer service solutions to a U.S. company that's recently expanded to the German sales market.

Within the booming German eCommerce market – and, behind steadily-growing Gross Domestic Product (GDP) numbers that should reach approximately US$ 4.9 U.S. trillion dollars by 2024 – cross-border eSellers have an unprecedented opportunity to expand with top-quality customer service that instills trust amongst German consumers and builds strong brand loyalty. To maximize the resulting gains, we’ve included phone etiquette tips on how to best resonate with German eCommerce customers – furthermore, with our Callnovo Contact Center’s native language solutions, market-expanding eCommerce sellers can build solid relationships in such a way that they – via a heightened brand image – build long-term sales growth and financial success.

Japanese eCommerce Market: A Booming Prediction, an Unprecedented Opportunity for Market-expanding eSellers, and the Vital Importance of Respectable Customer Service

A magnifying glass focuses in on the Rakuten eCommerce Seller platform - one of Japan's most successful e-Commerce platforms.

Japan’s e-Commerce Market: A Skillfully Successful Market Competitor Amongst Giants As the 4th-ranking largest e-commerce market worldwide – right behind largely populous countries like China, the United States, and the United Kingdom – Japan is no stranger to intense eCommerce competitiveness in the global eCommerce market. From 2012-2018 (a period of only 6 years), the […]