Callnovo Contact Center is your expert in providing exceptional global customer service solutions; with our experience in more than 40 industries, 18+ years in contact center experience, and our global coverage in 65+ native and secondary languages, we guarantee your business a strong competitive edge in the global market versus your competitors, as well as a strong long-term increase in customer loyalty.
With Callnovo Contact Center’s strong market survey and lead generation expertise, your business has the opportunity to amply expand its brand reach to customers throughout the world – without limitations, hitting the right demographics and ensuring that you reach the right prospective customer niches; the possibilities are endless – and, we can ensure that your business receives the long-term financial dividends.
Since the majority of eCommerce customers use social media to interact with businesses, we can understand why your business would want to take advantage of such platforms in order to reach more prospective customers; by collaborating with Callnovo Contact Center – an expert in social media management – we can guarantee that every interaction will count – turning curious consumers into long-term shoppers and guaranteeing that your business increases its customer acquisition rates.
eCommerce KPI & eCommerce Metrics for Steadily-increasing Brand Growth & Sales Conversion
With the right eCommerce KPI, your eSeller can increase it’s overall brand loyalty and long-term sales success – especially newly-penetrated global sales markets. Callnovo Contact Center’s article on eCommerce metrics to monitor for steadily-increasing brand growth & sales conversion provides the key performance indicators necessary to ensure your brand increases its long-term brand success. Take a look inside.
eCommerce Outsourcing/eCommerce Customer Service Outsourcing Best Practices to Ensure Stronger Customer Loyalty
As 2022 comes to an end – and as global economies continue to gain ground in terms of growth as a result of increasing eConmerce sales – it cannot be stressed enough how important it is for your global eSeller to consider the advantages of eCommerce outsourcing; check out our guide on its advantages – as well as key eCommerce outsourcing best practices – so that your business can augment its long-term brand loyalty and gain an edge in the global competitive sales market(s) – leading to strong financial success and a grand, long-term brand legacy.
Callnovo’s One-stop Global CX Solutions Alleviate Global E-Commerce Customer Service Struggle
For global eCommerce brands, it’s highly important to provide excellent pre-sales/after-sales customer service solutions that augment the quality of digital customer engagement experiences, leading to higher customer retention rates and stronger brand loyalty; with Callnovo’s key customer service and tech support outsourcing solutions, e-Commerce brands of any product industry have the opportunity to increase customers’ pleasant customer service satisfaction experiences and in-turn find a grander competitive drive in global eCommerce and sales markets.
Canadian eCommerce Market: Tips for Go Global Ecommerce Businesses Entering the Market
When we look at the continent of North America, it’s impossible to overlook the sheer size of Canada. Canada has a massive land area of approximately 9-10 million square kilometers. However, it has only a population of around 38 million people. The population of Canada is primarily concentrated along the southern Great Lakes, with other […]
The Importance of an Omni-Channel Contact Center to a Brands’s Global Strategy
Amazon recently banned many Ecommerce sellers for generating fake reviews for their products – a well-known industry secret. This blockade pushed many global e-Commerce brands to pursue a different path. These brands are now working to develop unique brand premiums and independence to build their own identity outside of the Amazon platform, which requires improved products and […]
Competitively Dominate the Nordic eCommerce Market with Callnovo’s Native Language Customer Service Outsourcing Solutions
With Callnovo Contact Center’s 24/7/365 global customer service outsourcing solutions, go-global eCommerce businesses have an unprecedented opportunity to utilize multilingual, omnichannel customer care support in Nordic customers’ native languages to penetrate the Nordic region’s growing e-Commerce market and in-turn build their brand’s long-term sales success and financial security.
How to Obtain Authentic Amazon Five-Star Reviews Using Customer Service Soft-skills
With the right customer service soft-skills, your eCommerce business’ customer service team can ensure your customers receive high-quality service that ensures a long-term increase in your brand recognition and customer retention rates. The added benefit as an eCommerce seller, selling e-Commerce products on eCommerce platforms – such as Amazon – is that your short-term/long-term loyal customers’ll leave real, authentic five-star reviews that increase your Preferred Seller ratings. The long-term sales benefits are unprecedented, ensuring sales revenue and financial security longevity.
Vital eCommerce Benefits to Philippines Customer Service Outsourcing
Global market-expanding eCommerce businesses looking to take advantage of customer service outsourcing to penetrate new markets and more strongly compete can bring their e-Commerce sales success to the next level by outsourcing their customer service (CS) to the Philippines – a competitive threat to the world’s established BPOs. With Callnovo Contact Center, taking advantage of Philippines customer service outsourcing has never been easier and can afford your business strong brand recognition and brand loyalty benefits – great for long-term financial security and global sales success.
German Phone Call Etiquette (Inbound/Outbound) and the Vital Importance of Native German Language Customer Service Outsourcing
Within the booming German eCommerce market – and, behind steadily-growing Gross Domestic Product (GDP) numbers that should reach approximately US$ 4.9 U.S. trillion dollars by 2024 – cross-border eSellers have an unprecedented opportunity to expand with top-quality customer service that instills trust amongst German consumers and builds strong brand loyalty. To maximize the resulting gains, we’ve included phone etiquette tips on how to best resonate with German eCommerce customers – furthermore, with our Callnovo Contact Center’s native language solutions, market-expanding eCommerce sellers can build solid relationships in such a way that they – via a heightened brand image – build long-term sales growth and financial success.
Japanese eCommerce Market: A Booming Prediction, an Unprecedented Opportunity for Market-expanding eSellers, and the Vital Importance of Respectable Customer Service
Japan’s e-Commerce Market: A Skillfully Successful Market Competitor Amongst Giants As the 4th-ranking largest e-commerce market worldwide – right behind largely populous countries like China, the United States, and the United Kingdom – Japan is no stranger to intense eCommerce competitiveness in the global eCommerce market. From 2012-2018 (a period of only 6 years), the […]
