Callnovo’s One-stop Global CX Solutions Alleviate Global E-Commerce Customer Service Struggle

For global eCommerce brands, it’s highly important to provide excellent pre-sales/after-sales customer service solutions that augment the quality of digital customer engagement experiences, leading to higher customer retention rates and stronger brand loyalty; with Callnovo’s key customer service and tech support outsourcing solutions, e-Commerce brands of any product industry have the opportunity to increase customers’ pleasant customer service satisfaction experiences and in-turn find a grander competitive drive in global eCommerce and sales markets.
Canadian eCommerce Market: Tips for Go Global Ecommerce Businesses Entering the Market

When we look at the continent of North America, it’s impossible to overlook the sheer size of Canada. Canada has a massive land area of approximately 9-10 million square kilometers. However, it has only a population of around 38 million people. The population of Canada is primarily concentrated along the southern Great Lakes, with other […]
The Importance of an Omni-Channel Contact Center to a Brands’s Global Strategy

Amazon recently banned many Ecommerce sellers for generating fake reviews for their products – a well-known industry secret. This blockade pushed many global e-Commerce brands to pursue a different path. These brands are now working to develop unique brand premiums and independence to build their own identity outside of the Amazon platform, which requires improved products and […]
Competitively Dominate the Nordic eCommerce Market with Callnovo’s Native Language Customer Service Outsourcing Solutions

With Callnovo Contact Center’s 24/7/365 global customer service outsourcing solutions, go-global eCommerce businesses have an unprecedented opportunity to utilize multilingual, omnichannel customer care support in Nordic customers’ native languages to penetrate the Nordic region’s growing e-Commerce market and in-turn build their brand’s long-term sales success and financial security.
How to Obtain Authentic Amazon Five-Star Reviews Using Customer Service Soft-skills

With the right customer service soft-skills, your eCommerce business’ customer service team can ensure your customers receive high-quality service that ensures a long-term increase in your brand recognition and customer retention rates. The added benefit as an eCommerce seller, selling e-Commerce products on eCommerce platforms – such as Amazon – is that your short-term/long-term loyal customers’ll leave real, authentic five-star reviews that increase your Preferred Seller ratings. The long-term sales benefits are unprecedented, ensuring sales revenue and financial security longevity.
Vital eCommerce Benefits to Philippines Customer Service Outsourcing

Global market-expanding eCommerce businesses looking to take advantage of customer service outsourcing to penetrate new markets and more strongly compete can bring their e-Commerce sales success to the next level by outsourcing their customer service (CS) to the Philippines – a competitive threat to the world’s established BPOs. With Callnovo Contact Center, taking advantage of Philippines customer service outsourcing has never been easier and can afford your business strong brand recognition and brand loyalty benefits – great for long-term financial security and global sales success.
German Phone Call Etiquette (Inbound/Outbound) and the Vital Importance of Native German Language Customer Service Outsourcing

Within the booming German eCommerce market – and, behind steadily-growing Gross Domestic Product (GDP) numbers that should reach approximately US$ 4.9 U.S. trillion dollars by 2024 – cross-border eSellers have an unprecedented opportunity to expand with top-quality customer service that instills trust amongst German consumers and builds strong brand loyalty. To maximize the resulting gains, we’ve included phone etiquette tips on how to best resonate with German eCommerce customers – furthermore, with our Callnovo Contact Center’s native language solutions, market-expanding eCommerce sellers can build solid relationships in such a way that they – via a heightened brand image – build long-term sales growth and financial success.
Japanese eCommerce Market: A Booming Prediction, an Unprecedented Opportunity for Market-expanding eSellers, and the Vital Importance of Respectable Customer Service

Japan’s e-Commerce Market: A Skillfully Successful Market Competitor Amongst Giants As the 4th-ranking largest e-commerce market worldwide – right behind largely populous countries like China, the United States, and the United Kingdom – Japan is no stranger to intense eCommerce competitiveness in the global eCommerce market. From 2012-2018 (a period of only 6 years), the […]
U.S. Live Chat Etiquette and the Importance of Outsourced Customer Service

“The United States’ e-Commerce market has been basking in the spotlight over the past year due to its fast-driving eCommerce sales momentum despite the COVID-19 pandemic and is about to reach a long-awaited-for trillion dollar milestone next year (2022); this means grand opportunities for global eCommerce sellers (i.e. eBay Sellers, Lazada Sellers, Shopee Sellers, Online […]
Shopee Thailand and Lazada Thailand: Behind Each eCommerce Platform’s Sales Success, Callnovo is Ready to Help Cross-border eCommerce Sellers with Exceptional Localized Customer Service in the Thai Language

Behind Shopee Thailand’s and Lazada Thailand’s augmented website traffic despite the COVID-19 pandemic, cross-border eCommerce sellers have an unprecedented opportunity to increase their eCommerce sales success by adhering to each ePlatform’s standards of service; Callnovo’s localized customer service in the Thai language can help global e-Commerce sellers.