The Importance of an Omni-Channel Contact Center to a Brands’s Global Strategy

An infograph highlights details of Callnovo's global customer service team and internally-developed cloud-based SaaS CRM and communications platform; such factors are demonstrated - like: global native language speakers, 24/7 coverage, low customer service representative turnover rates, tailored plans, and phone, SMS, social media, live chat, email, and in-app messaging integration.

Amazon recently banned many Ecommerce sellers for generating fake reviews for their products – a well-known industry secret. This blockade pushed many global e-Commerce brands to pursue a different path. These brands are now working to develop unique brand premiums and independence to build their own identity outside of the Amazon platform, which requires improved products and […]

Callnovo Assists Nurse Recruitment Platforms – such as the W Company – Despite the Current United States Labor Shortage

A head nurse evaluates current shift schedules so that they vould determine how better to allocate their staff.

To meet the current labor shortage pain points in the United States for travel nurse recruitment platforms such as the W Company, Callnovo provides superb English-language customer service outsourcing solutions that meet the high demand for customer service personnel, enabling businesses to successfully meet customer expectations without restrictions, bringing value to small and big brand names alike.

U.S. Live Chat Etiquette and the Importance of Outsourced Customer Service

A demonstration of Callnovo Contact Center's Customer Relationship Management (CRM) platform with live web chat with integrated Conversational AI (artificial intelligence) capabilities; a smiling customer service representative is giving a thumbs up while showing eCommerce products from Samsung.

“The United States’ e-Commerce market has been basking in the spotlight over the past year due to its fast-driving eCommerce sales momentum despite the COVID-19 pandemic and is about to reach a long-awaited-for trillion dollar milestone next year (2022); this means grand opportunities for global eCommerce sellers (i.e. eBay Sellers, Lazada Sellers, Shopee Sellers, Online […]

Live Web Chat: The Extreme Importance and Key Benefits within the U.S. and Europe

A businessperson is shown typing on their laptop with a customer service representative, utilizing live web chat to connect regarding pre-sales questions they have.

Over the past five years, live web chat — or live chat — has been increasingly becoming a mainstream and essential communication tool throughout the United States and Europe by which global consumers get in contact with eCommerce sellers for remote customer service and tech support solutions; live chat provides many key benefits to startups, small, medium, and large businesses and corporations and should be implemented as it provides high-quality customer experiences that increase customer retention rates and also create strong brand loyalty, bringing steady short-term growth and long-term success to businesses and corporations on a global level.