The Key to Enhance Brand Image for Overseas Security Industry Through Outsourcing Customer Service for Long-Term Stability and Consistency
The security service industry was originated in the United States in the early years. After half a century of industry development and evolution, it has gradually developed into a mature industry globally. The security market worldwide has an annual growth…
The Ultimate Outsourcing Guide to Enter the International Market for Chinese Innovative Technological Brands at CES Las Vegas 2020
The annual Consumer Technology Exhibition CES (January 7-10, 2020) held in Las Vegas, US, has officially ended on January 10, 2020. CES is a global leading platform for all those who thrive on the business of consumer technologies and innovative…
In Pandemic, The Secret of Chinese Medical Suppliers Initiating Overseas After-Sales Customer Service Solution for in 2 Weeks
Introduction: With the global pandemic outbreak, countries are waiting for Made in China! COVID-19 related-medical apparatus and supplies, for instance, test agents, surgical masks, goggles, gloves, protective clothing, ventilators, disinfectants, and thermometers have exponential growth in sales. They are exported…
Callnovo Remote Virtual Assistant Service: Facilitate the Work of California Real Estate Brokers
Since entering into the virtual assistant service field of the US real estate industry in 2011, Callnovo Call Center has had seven years’ experience in remote virtual assistant service as an American real estate broker team. After years of practice and accumulation in China…
How to Develop Overseas Market of Auto Parts
Callnovo provides a one-stop multilingual customer service, outsourcing solutions to one of the largest auto parts importers and distributors in Canada—Tiger Auto Parts. With its combination of English-Spanish and English-French professional customer service team resources, global cloud communication platforms, and…
Customer Recommendation From TP-Link Brazil
“I would like to take the chance to thank Callnovo Multilingual Call Center for its continuous support to our TP-Link, especially the Portuguese customer service team of Callnovo Bolivia, for their excellent service provided to our customers in South America.…
How to Vertically Manage Overseas Customer Support and After-Sales Service
According to the Top 50 Global Construction Machinery Manufacturers in 2018 (Yellow Table 2018), China’s engineering machinery industry has witnessed strong rebound growth after years of declining sales data since 2017. For example, the excavator field has produced a double growth miracle and achieved the…
Top Call Center Trends You Need To Follow
Whether you’re running your own or looking to employ one for your own business, understanding the call center market and what is working for the majority is key to making the most informed decisions. We all know customer service is…
How Cloud Migration is The Future of Call Center Services
Companies have been alleviating costs by outsourcing their customer service needs to third-party call centers for years. By allowing a separate company to handle their customer calls, they’re able to save on networking, infrastructure, and software needs, paying the third-party…
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